On April 23, 2025, my Pegasus flight from Tehran to Ankara was delayed for 10 hours due to a technical issue. As a direct result of this delay, I missed my 14:00 AJet flight from Ankara to Izmir. Upon arrival, I approached Pegasus staff to explain the situation and seek assistance—but I was met with rudeness, indifference, and zero accountability.
The staff didn’t offer a single solution. They didn’t apologize, nor did they acknowledge our distress. They simply told us to handle it ourselves. This isn’t how a responsible airline treats its passengers, especially when the issue stems from their own operations.
I wasn’t the only one affected. A friend of mine missed his Antalya flight, and there were also international travelers—tourists heading to Vienna and other destinations—who were left stranded and confused in a foreign country. Watching them struggle to communicate made the whole experience even more upsetting and embarrassing as a host citizen.
Pegasus refused to take any responsibility, stating that the connection was not with their airline—even though they failed to transport passengers on their own original flight.
I intend to pursue this matter through legal channels. However, no legal compensation can truly repair the level of inconvenience and stress we experienced. I demand a formal apology, a full refund, and compensation for the missed connection and related expenses. Pegasus must take full responsibility for their operational failure and lack of basic customer service.
On June 23, 2025, my Pegasus Airlines flight from Barcelona to Istanbul, originally scheduled for 1:55 PM, was canceled and subsequently departed at 1:55 AM the following day. This cancellation notification for our round-trip tickets, purchased via Pegasus online, was only sent via email after we ha...
I recently had a major issue with Pegasus Airlines and I just want to share my experience with others in the hope that it might help someone else in a similar situation. So, I was informed by Pegasus that the Kayseri-Istanbul section of my flight on 10.02.2023 at 5:45 AM with a connecting ticket to ...
My Pegasus Airlines flight PC1091 from Istanbul to Barcelona, scheduled for June 17, 2025, at 10:05 AM, was suddenly delayed to 10:00 PM with only one day's notice. This drastic change disrupted all our plans and caused significant financial and emotional damage. Pegasus stated the reason for the d...
On April 19, 2024, Saturday at 00:50 (Sabiha Gökçen - Sharjah), we had a flight with Pegasus. Arriving at the airport three hours early, we went through all procedures and passport control, only to find out our flight was canceled via a non-functional link message. The flight was rescheduled for 6 h...
On August 16, 2024, my Pegasus flight PFVUP3 from Esenboğa to Sabiha Gökçen, originally scheduled for 21:00, was first delayed to 23:00. In response, I changed my booking to another Pegasus flight on the same day, scheduled for 21:35 from Esenboğa to Sabiha Gökçen. Later, they moved the 21:35 flight...
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