Pegasus Flight Delay Made Me Miss AJet Connection and No Help Was Offered
On April 23, 2025, my Pegasus flight from Tehran to Ankara was delayed for 10 hours due to a technical issue. As a direct result of this delay, I missed my 14:00 AJet flight from Ankara to Izmir. Upon arrival, I approached Pegasus staff to explain the situation and seek assistance—but I was met with rudeness, indifference, and zero accountability.
The staff didn’t offer a single solution. They didn’t apologize, nor did they acknowledge our distress. They simply told us to handle it ourselves. This isn’t how a responsible airline treats its passengers, especially when the issue stems from their own operations.
I wasn’t the only one affected. A friend of mine missed his Antalya flight, and there were also international travelers—tourists heading to Vienna and other destinations—who were left stranded and confused in a foreign country. Watching them struggle to communicate made the whole experience even more upsetting and embarrassing as a host citizen.
Pegasus refused to take any responsibility, stating that the connection was not with their airline—even though they failed to transport passengers on their own original flight.
I intend to pursue this matter through legal channels. However, no legal compensation can truly repair the level of inconvenience and stress we experienced. I demand a formal apology, a full refund, and compensation for the missed connection and related expenses. Pegasus must take full responsibility for their operational failure and lack of basic customer service.
