My friend and I booked tickets with Pegasus to fly to Podgorica, Montenegro and faced significant issues on our return journey. Our flight from Podgorica to Ankara was delayed by 3 hours. Then, our connecting flight from Ankara to Istanbul, originally scheduled for the same day at 21:30, was rescheduled to the next day at 14:50 without any prior notice, email, or SMS, and without our consent. We have the right to compensation and submitted a claim, but despite being told it would be resolved within 4 business days, it has now been 2 weeks with no response or update. We are left stranded and still haven’t received the compensation that we are entitled to. We urgently request that the compensation be processed and paid to us as soon as possible. Our application number is 1095****.
On November 9, 2025, I experienced a serious inconvenience during my Pegasus flights from Prague to Istanbul and then from Istanbul to Gaziantep. My Istanbul–Gaziantep flight was rescheduled from 20:15 to 19:55 without any notification. Even though I had purchased both flights together as a connecte...
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
On Sunday, November 12th, at 09:20, the Şanlıurfa - Sabiha Gokcen flight was abruptly canceled around 03:00, a mere 6 hours before departure, without any explanation. I discovered this upon arriving at the airport, unable to reach the call center for 45 minutes. With no Pegasus representative availa...
I was a passenger on Pegasus Airlines flight PC7020 from London Stansted to Antalya, with departure time scheduled for 11:00 and PNR code 1YGABJ. Our flight yesterday under the same PNR was cancelled without any explanation, and today’s 11:00 flight was postponed to 15:30, again without any notifica...
On 01.08.2024, I was scheduled for a 1.5-hour layover flight from Amsterdam to Ankara. Due to a 1.5-hour delay in the departure from Amsterdam, I missed my connecting flight to Ankara, which was supposed to depart from Sabiha Gökçen Airport at 00:10. The airline staff provided no information regardi...
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