On July 27, 2024, during my trip from Istanbul to Barcelona with Pegasus Airlines, the airline damaged my suitcase. I provided photographic evidence and formally requested compensation. After a month of waiting, they informed me that they would refund €33. Since they were compensating in euros, I replaced my original ₺ IBAN number with my euro IBAN. However, a €13 SWIFT fee was deducted from the refunded amount, effectively reducing my compensation.
I reached out to Pegasus again, requesting that they cover the €13 SWIFT fee since it was a direct result of their payment method. Unfortunately, they rejected my request, leaving my issue unresolved and me feeling unfairly treated. I am asking Pegasus Airlines to reimburse the €13 SWIFT fee to fully compensate me for the damage they caused. It's disappointing to experience such poor customer service, and I hope the company addresses this matter promptly.
On June 17, 2024, during my return flight with Pegasus at 16:50, my suitcase was damaged. I reported the issue immediately to the authorities at the airport before leaving. I was asked whether I wanted a replacement or compensation, and I chose compensation. A form was filled out, and photos of the ...
On September 2, 2024, I traveled from Dubai to Istanbul Sabiha Gökçen Airport on Pegasus flight PC741. When I retrieved my luggage, I discovered that the wheel of my suitcase was broken, and the exterior was scratched with small cracks. I reported the damage to the Pegasus lost and damaged baggage d...
On January 18, 2025, during my Sarajevo-Istanbul flight with Pegasus Airlines, my suitcase was completely ruined beyond use. I reported it at the airport, filled out a damage form, and Pegasus provided a new suitcase as compensation. I thought the issue was resolved—but it was short-lived. On Janua...
Dear Sir/Madam, On December 10, 2024, I traveled with Pegasus Airlines on flight PC 986 from Berlin Brandenburg Airport to Istanbul Sabiha Gökçen Airport. Unfortunately, I experienced significant issues with my baggage during this journey, and I have yet to receive a resolution. The Issues I Experie...
On 10.12.2025, I flew with Pegasus Airlines on flight PC1883 from Ercan Airport to Esenboğa Airport. When I collected my baggage at Esenboğa, I saw that my suitcase was seriously damaged, with visible cracks and breaks on both the front and back surfaces. Due to a very limited connection time and th...
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