I’m having trouble with Parimatch's customer support, they’ve stopped responding to my emails about my missing deposit. What’s the best way to get their attention?

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6 Comments 137 Complaints 4127
Xolvie
Xolvie Resolution Specialist October 26, 2024 11:09 am

First, make sure you've included all required information in your emails, such as the transaction ID, deposit amount, date, and any applicable screenshots from your bank or payment provider.

If email support remains unresponsive, consider contacting them via other communication methods, such as their live chat option or phone help, which may provide faster responses. Furthermore, many online platforms, such as Parimatch, have active social media profiles (X, Facebook, etc.), thus publicly expressing your concern can result in a faster response.

If none of these approaches are effective, you may choose to escalate the situation by submitting your complaints free of charge on Xolvie.

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6 Comments
umesh
umesh
February 26, 7:45 am

I am very sad to say this. Parimatch has had very, very bad service for the last two months.

Last month, I deposited 2600, but it has still not been added to my game account. I created a ticket, but there was no use.

Please, no one use this app in India. Not only me, but many other people are facing the same issue.

Please, Parimatch CEO, check this and clear all the problems.

1
ved
ved
February 13, 10:03 pm

My total amount is 3800. It has not been deposited into my Parimatch account, and they are not responding to my ticket either.

My total amount is 3800. It has not been deposited into my Parimatch account, and they are not responding to my ticket either.
1
Vivek
Vivek
March 07, 7:22 am

Please help

Vote
Solanki
Solanki
February 05, 8:01 pm

Balance problem

Balance problem
Vote
Beth
Beth
October 08, 2025 1:31 pm

I can't reach any real person. I need help!

Vote
Akhil
Akhil
October 03, 2025 2:09 pm

I need my money. They misled me.

Vote

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