I’m having trouble with Parimatch's customer support, they’ve stopped responding to my emails about my missing deposit. What’s the best way to get their attention?

7.352 Views

2 follower

13 Comment266 Complaint

7.352

Xolvie Resolution Specialist26 Ekim 2024 08:09

First, make sure you've included all required information in your emails, such as the transaction ID, deposit amount, date, and any applicable screenshots from your bank or payment provider.

If email support remains unresponsive, consider contacting them via other communication methods, such as their live chat option or phone help, which may provide faster responses. Furthermore, many online platforms, such as Parimatch, have active social media profiles (X, Facebook, etc.), thus publicly expressing your concern can result in a faster response.

If none of these approaches are effective, you may choose to escalate the situation by submitting your complaints free of charge on Xolvie.

Vote

13 Comment

umesh

February 26 7:45 AM

I am very sad to say this. Parimatch has had very, very bad service for the last two months. Last month, I deposited 2600, but it has still not been added to my game account. I created a ticket, but there was no use. Please, no one use this app in India. Not only me, but many other people are facing the same issue. Please, Parimatch CEO, check this and clear all the problems.

Krishna

April 1 5:57 AM

My Parimatch deposit issue has not been resolved. Whenever I create a ticket, they mark it as solved, but the money is still not credited. I am completely upset.

ved

February 13 10:03 PM

My total amount is 3800. It has not been deposited into my Parimatch account, and they are not responding to my ticket either.

Rahul

June 26 2:29 PM

Please unblock my account

Vote

Goldmax

June 22 3:34 AM

My ID is 681135***. I deposited ₹300, but the amount has not been credited to my account. Please help me resolve this issue as soon as possible. I have already checked my account, but the deposit is still not showing. Kindly investigate and update me. Thank you.

Vote

Umesh

June 17 1:47 PM

Parimatch has become much worse recently. After withdrawing funds, fraudulent amounts are being sent to my account, causing it to be frozen by the cyber team. I have faced this issue twice, and it makes me feel unsafe using this platform. On both occasions, the amounts I legitimately won—₨4,000 and ₨15,000—were frozen and then deducted from my account balance. This has caused me significant frustration and concern, as I have done nothing wrong. I expect a secure and reliable gaming experience, but instead I am repeatedly dealing with account freezes and the loss of my winnings. I would like Parimatch to investigate these incidents, explain why this happened, and restore the funds that were deducted from my account.

Vote

Ajay

May 31 11:21 AM

I have deposited 5000 and 2500 but deposit not credited to my account and I have created ticket but they are not responding. I need to talk to them.

Vote

Tirthankar

May 15 2:40 PM

My deposited amount was not credited.

Vote

Fam

April 13 6:48 AM

I am very sad to say this. Parimatch has had very, very bad service for the last two months. Last month, I deposited 1200, but it has still not been added to my game account. I created a ticket, but there was no use. Please, no one use this app in India. Not only me, but many other people are facing the same issue. Please, Parimatch CEO, check this and clear all the problems.

Vote