Parimatch Fails to Credit 8,000 ₹ PhonePe UPI Deposits

I am writing regarding two PhonePe UPI deposits I made to my Parimatch account today which have not been credited, even though they show as successful on my side. Today, I deposited 5,000 ₹ via PhonePe UPI to Parimatch, followed by another deposit of 3,000 ₹, both intended for my Parimatch player account. In PhonePe, both transactions appear as successful and completed, and the money has been deducted from my bank account. I also have screenshots showing the successful 5,000 ₹ transfer to Sandeep and the 3,000 ₹ transfer to Kamal Singh on 03 September 2026. Despite this, the total amount of 8,000 ₹ has still not been credited to my Parimatch player ID, and my balance has not been updated. When I contacted Parimatch support, I was simply told that my transaction is “unsuccessful”, even though my UPI records clearly show that both payments went through successfully. I request that you urgently investigate these two deposits, locate the funds in your system, and credit the full 8,000 ₹ to my Parimatch player account without any further delay. If, for any reason, you cannot credit the deposits, I expect a full refund of both payments back to my original payment method and a written explanation of what went wrong with these transactions. I am attaching my PhonePe screenshots as proof and ask you to resolve this issue as soon as possible.