Deposits Debited but Not Credited to My Account

44

I am raising a serious complaint regarding multiple deposits that were successfully debited from my bank accounts via UPI but have not been credited to my Parimatch account. My Player ID is 445990*** and my name is Keerthy. The pending transactions are as follows: ₹2,300 deposited on the 20th of last month, ₹2,500 deposited this month, and ₹500 deposited approximately three months ago. None of these amounts have been credited to my Parimatch account despite being successfully debited from my bank accounts. Your website has incorrectly marked these deposits as "Declined," while my bank records and UPI confirmation clearly show that the payments were successful. I have attached and shared screenshots multiple times that prove the successful UPI payments on my side. I have contacted your customer support team several times and submitted all the required proofs, but my issue has still not been resolved. This ongoing delay and lack of proper response have caused me both inconvenience and financial loss. I therefore request that you urgently investigate all of these pending transactions without any further delay. I expect you to either credit the full deposited amounts to my Parimatch account or refund the full amount back to my respective bank accounts. I also request a clear and written update on the status of my complaint and the actions taken. If this issue is not resolved promptly, I will be forced to escalate the matter to the relevant consumer grievance authorities and payment regulators in India. I expect a swift response and a complete resolution of this issue.

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