Parimatch Deposit Issue

I am writing to report a serious issue with a deposit I made to my Parimatch account. On 4 July 2026, I deposited an amount of 20,000 from my bank account to my Parimatch account. The money was successfully debited from my bank account and, according to the information I can see, was transferred to Parimatch on the same day. However, Parimatch did not process this deposit, my deposit was declined, and my 20,000 has still not been refunded to me. It has now been around 60 days since this transaction. During this entire period, I have been contacting Parimatch every day via email and live chat. Each time they only tell me that they are “following up with the payment provider” and they repeat the same response without giving any clear result, time frame, or proof of any real action. Despite my constant follow‑up, the money has not been returned to my bank account and it does not appear in my Parimatch balance. I am located in Khammam, Telangana, India, and this situation has caused me serious financial and mental stress, as 20,000 is a significant amount for me. I have fully cooperated, provided all requested information, and waited more than a reasonable time for this issue to be solved, but there has been no resolution. I also have screenshots showing that the amount was debited, the deposit was declined, and the refund has not been received. I request that my full deposit amount of 20,000 be immediately refunded to the original payment method without any further delay. I also ask Parimatch to provide a clear written explanation of what went wrong with this transaction and why the refund has been delayed for so long.