Parimatch UPI Deposit Declined but Refund Not Received

I am writing regarding an unresolved issue with a deposit to my Parimatch account. On 05 August 2026 at around 5:48 pm (India time), I made a UPI deposit of ₹8000 via PhonePe from India to my Parimatch account. The amount was successfully debited from my bank account. The PhonePe transaction/UTR ID is 614478316423. Despite this, the amount was not credited to my Parimatch balance, and after some time the transaction began to show as declined. After noticing this problem, I contacted Parimatch support and explained the situation in detail, including the UTR/transaction ID and the fact that the money had been debited. I was informed that the money would be credited back to my bank account within 3 days. However, this period has passed and the refund has still not been processed. In addition, I am not receiving clear, consistent or helpful responses from support about the current status of my money. I request that the ₹8000 deducted via PhonePe for this declined transaction be immediately refunded to my bank account without any further delay. I also ask you to provide a clear written explanation of the current status of this transaction and the exact date by which the refund will be completed. I expect this issue to be treated with urgency, as this is my own money and the delay and lack of clear communication are unacceptable.