Amount Debited From My Account But Not Credited To Parimatch Wallet

On 16 August I deposited 1,400 ₹ into my Parimatch account via UPI. The money was successfully taken from my bank account, and I have a PhonePe transaction confirmation showing the payment, including the transaction ID and UTR number, but the amount has still not been credited to my Parimatch wallet. Because the balance did not appear in my Parimatch account, I contacted Parimatch customer support and explained the situation, sharing the transaction details. However, they have not responded properly and so far I have not received any clear answer, solution, or refund. I request that the 1,400 ₹ which was debited from my account but not credited to my Parimatch wallet be either added to my Parimatch balance immediately or fully refunded back to my original payment method as soon as possible.