Otterbox Phone Case Order Charged More Than Invoiced
I placed an order for a phone case through the Otterbox Türkiye website on November 16. My order number is #44b638-114. Although the invoice issued for my order shows a total amount of $25, I noticed that $29 was actually charged to my credit/debit card. This means I was charged approximately $5 more than the amount stated on my invoice. In addition, the relationship between the Otterbox Türkiye website, [[email protected]](mailto:[email protected]), and the business name “backoldstreets giyim, aksesuar” should be investigated.
I was not given any explanation or notification about this price difference either during or after the payment process. Furthermore, the fact that the transaction appears on my card statement under the name “backoldstreets giyim, aksesuar” raises serious questions about its connection to the Otterbox brand from which I believed I was purchasing. This situation is highly lacking in transparency and has significantly undermined my trust.
Since the date I placed the order, my product has neither been delivered nor have I received any information indicating that it has been shipped. Although the 15-day period stated by the company is about to expire, I have still received no meaningful update regarding the status of my order. Despite trying to contact the company through its website and the [[email protected]](mailto:[email protected]) email address, I have been unable to reach anyone who can provide proper assistance. I have received no satisfactory response either by phone or email.
Because I was both charged more than the invoiced amount and have still not received my product, I request the immediate refund of the additional $5 that was charged, clarification of the $29 payment and the status of my order #44b638-114, and the urgent shipment of my product. I also request a clear written explanation of why the billing appears under the name “backoldstreets giyim, aksesuar” and what relationship this business has with Otterbox.
If this matter is not resolved, I will initiate a chargeback through my bank and, if necessary, file a complaint with the relevant official authorities, including the Consumer Arbitration Committee in Türkiye.
