Oppo refund issue

On December 31, 2025, I purchased an Oppo A5 smartphone from the Vatan Bilgisayar store at Mall of Istanbul in Başakşehir, based on the salesperson’s recommendation. Within the first five days of use, the device started to experience freezing, lagging, and sound distortion issues, and these problems...

On January 8, 2026, I purchased an Oppo A5 smartphone from the Vatan Computer Niğde Central branch, believing that its 6000 mAh battery capacity would provide long-lasting battery life. However, shortly after I started using the device, I experienced excessive battery drain and overheating issues. E...

On October 1, 2025, I purchased an Oppo Reno 14F 5G (12/256 Opal Blue) smartphone from Media Markt Hilltown AVM, Karşıyaka, İzmir. Just a few hours after unboxing the device, I began experiencing serious issues — the front camera stopped working, the rear camera froze, and the phone frequently lagge...

I’ve only had my Oppo A60 for about three weeks, and it has already become a major disappointment. From the moment I noticed a rattling sound when shaking the phone, I knew something was off. Things quickly went downhill from there. The camera quality has significantly deteriorated, and it no longer...

About two months ago, I bought the Oppo Reno 11 FS, hoping for a smooth and reliable smartphone experience. Unfortunately, just a few days after purchasing the device, I began to experience frequent keyboard lag and freezing issues. These issues got progressively worse over time, making it frustrati...

I sent my Oppo Enco Buds 2 to the KVK service center in Kızılay, Ankara because the dust filter detached on its own, without any user damage. I expected a warranty solution, but what I got instead was a frustrating runaround and zero accountability from Oppo. After my product was delivered to their...

Hello, I purchased the Oppo Reno11 FS on June 10, 2025, and I’ve been extremely disappointed with its performance from day one. Despite being advertised with 6GB of RAM, the phone runs slower than my previous device which only had 4GB of RAM. This is completely unacceptable for a newer model that is...

I purchased the Oppo Reno11 FS back in May, and I’ve had battery issues from the very beginning. When I first turned the phone on, it had 40% charge, and after just one hour of basic setup, it dropped to 15%. Concerned, I immediately contacted customer support. They guided me through a few settings ...

I purchased an Oppo Enco Air 2 wireless earbud set, and from the very beginning, the device had clear issues—battery drain and poor audio quality. It was evident that the product was defective. When I contacted the company, they informed me that the model was no longer in production and therefore re...

My wife and I recently purchased two Oppo Reno2Z smartphones, each bundled with a headset. While we’ve been very satisfied with the performance of the phones themselves, both headsets have the exact same issue—the left earbud on each one has completely stopped working. This didn’t happen gradually. ...

I purchased an Oppo product for ₺2,420 and tried to return it the very next day, but the store refused to process a return, stating that they only offer exchanges. This is unacceptable. The product was completely unused, and I contacted them within the legal return period. Despite this, I couldn’t r...

Hello, I purchased an Oppo Reno 13 F from Teknosa on June 29, 2025, and I’ve been facing severe problems with it from day one. During phone calls, either the audio cuts out entirely, or I can't understand what the other person is saying due to garbled or missing sound. This is a critical function fo...

I purchased the Oppo A60 on June 30 from Vatan Bilgisayar, and just days later the phone began malfunctioning. During calls, I started receiving an error message that reads “Call Failed”, and the device often freezes with a completely white screen when I try to open apps. After a while, the phone re...

I purchased an Oppo A60 smartphone on June 2, 2025, expecting a reliable device from a globally known brand. However, in less than a month, I noticed a visible bend in the phone's frame—even though the device was used with extreme care and was never dropped or mishandled. I reported the issue to the...

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I am absolutely incensed with Oppo and Vatan Bilgisayar! Last month, I bought an Oppo Reno 13F from Vatan Bilgisayar, specifically because it was advertised with IP69 water resistance and the ability to shoot videos underwater. This was a key selling point for me. My month-old phone accidentally fe...

I purchased an Oppo A60 smartphone from Teknosa on November 27, 2024, only to discover that the camera was defective. When I reported this issue to Teknosa, they suggested it might be a software glitch and recommended several steps, such as resetting to factory settings. None of these solutions work...

Oppo is a major disappointment! I purchased the Oppo A96 device a couple of years ago, and now the warranty is nearing its expiration. I discovered the device was defective three days after buying it, and I had to send it in for service three times. Unfortunately, the phone did not show any improvem...

I returned my Oppo A74 phone to the Ankara KVK authorized dealer on May 29, 2023, for the resolution of certain issues that arose during the warranty period. They kept me waiting, claiming they needed a part. They said that if the part didn't arrive within 10 days, they'd give me a basic phone as a ...

I bought this Oppo smartphone, found a problem with my device and took it to the authorized technical service center in Bakırköy, Istanbul right away. I was bummed out when they told me they couldn't fix my device because they didn't have the parts they needed. They were like, "Why don't you just as...