I purchased an Oppo A60 smartphone on June 2, 2025, expecting a reliable device from a globally known brand. However, in less than a month, I noticed a visible bend in the phone's frame—even though the device was used with extreme care and was never dropped or mishandled. I reported the issue to the store where I bought it on June 26, 2025, and they sent it to the authorized technical service for evaluation.
To my shock, the service center claimed the damage was not covered under warranty and demanded a repair fee, implying it was due to user damage—which I strongly dispute. I declined the charge, and the phone was returned to the store. However, instead of offering a refund or resolving the issue, store staff handed the defective phone back to me with no fix, no compensation, and no proper explanation.
I also reached out to Oppo Customer Support, submitting a complaint and requesting urgent help. But it's been weeks, and I have received no response whatsoever.
This situation is completely unacceptable. A device shouldn't bend under normal use within a few weeks, and the lack of accountability and silence from Oppo is frustrating. I demand a full refund or a replacement immediately and urge Oppo to take responsibility for this clear manufacturing fault. My consumer rights are being ignored, and I will not let this go unresolved.
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