Oppo A60 Camera Defect Unresolved, Requesting Refund
I purchased an Oppo A60 smartphone from Teknosa on November 27, 2024, only to discover that the camera was defective. When I reported this issue to Teknosa, they suggested it might be a software glitch and recommended several steps, such as resetting to factory settings. None of these solutions worked.
On December 27, 2024, I returned the phone for an exchange. However, when the phone was returned to Teknosa on December 4, 2024, the same camera issue persisted. Even the Teknosa staff acknowledged that the problem remained unresolved.
I chose Oppo, believing it to be a reliable brand, but this experience has been extremely disappointing. Sending back a faulty phone without resolving the defect demonstrates a lack of seriousness and quality control. I no longer want an exchange—I demand a refund. If this issue is not addressed, I will escalate it to the Consumer Rights Board. A company should stand behind its products, not leave customers to deal with defective devices.
Dear Customer, We were unable to reach you using the contact information you provided in the system regarding the experience you had. You can convey any information, suggestions, and requests related to our products and services through the OPPO support section on our website. Kind regards, OPPO Turkey
I request the resolution of the injustice I have experienced and the return of the phone.
