Oppo A5 Performance Problems Started Within Days of Purchase
On December 31, 2025, I purchased an Oppo A5 smartphone from the Vatan Bilgisayar store at Mall of Istanbul in Başakşehir, based on the salesperson’s recommendation. Within the first five days of use, the device started to experience freezing, lagging, and sound distortion issues, and these problems have never been resolved.
When I returned the phone to the store, I was referred to the authorized service center, where the device remained for approximately 10 days. The service center attempted to return the phone after performing only a software update, but the freezing, lagging, and audio problems continued.
Despite clearly seeing that the device is faulty, they refuse to acknowledge the phone as a defective product and are not allowing me to exercise my right to a refund. I have been dealing with this issue for about 15 days, my money has effectively been wasted, and I am currently waiting for the outcome of a Consumer Arbitration Committee (Hakem Heyeti) process. I have all conversations and documents as evidence.
I am requesting a full refund of the amount I paid for this phone, which I believe is a defective product. Vatan Bilgisayar Mall of Istanbul is not assisting me and is selling defective goods.
