On December 31, 2025, I purchased an Oppo A5 smartphone from the Vatan Bilgisayar store at Mall of Istanbul in Başakşehir, based on the salesperson’s recommendation. Within the first five days of use, the device started to experience freezing, lagging, and sound distortion issues, and these problems have never been resolved.
When I returned the phone to the store, I was referred to the authorized service center, where the device remained for approximately 10 days. The service center attempted to return the phone after performing only a software update, but the freezing, lagging, and audio problems continued.
Despite clearly seeing that the device is faulty, they refuse to acknowledge the phone as a defective product and are not allowing me to exercise my right to a refund. I have been dealing with this issue for about 15 days, my money has effectively been wasted, and I am currently waiting for the outcome of a Consumer Arbitration Committee (Hakem Heyeti) process. I have all conversations and documents as evidence.
I am requesting a full refund of the amount I paid for this phone, which I believe is a defective product. Vatan Bilgisayar Mall of Istanbul is not assisting me and is selling defective goods.
I bought a brand-new Oppo A16 60 in February, expecting a reliable device. Just 10 days later, the phone started freezing and vibrating uncontrollably. I returned it to the store I bought it from, and they told me to send it to the service center. The phone was returned within a week with a note cla...
I purchased a brand-new Oppo A3 smartphone just two days ago from Vatan Bilgisayar. From the very first day of use, I have been facing extreme slowdowns when opening applications and overall lag throughout the device. I immediately updated the phone to the latest software version, but the issue has ...
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I purchased the Oppo A60 on June 30 from Vatan Bilgisayar, and just days later the phone began malfunctioning. During calls, I started receiving an error message that reads “Call Failed”, and the device often freezes with a completely white screen when I try to open apps. After a while, the phone re...
On January 8, 2026, I purchased an Oppo A5 smartphone from the Vatan Computer Niğde Central branch, believing that its 6000 mAh battery capacity would provide long-lasting battery life. However, shortly after I started using the device, I experienced excessive battery drain and overheating issues. E...
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