Hello, I purchased an Oppo Reno 13 F from Teknosa on June 29, 2025, and I’ve been facing severe problems with it from day one. During phone calls, either the audio cuts out entirely, or I can't understand what the other person is saying due to garbled or missing sound. This is a critical function for any phone, and it’s unacceptable that a brand-new device is failing at something so basic.
When I went back to Teknosa to return the phone, they told me I had to take it to KVK service center, where I was told to wait 1 to 24 business days just for a response from the technical team. Now I'm left without a working phone, completely inconvenienced, and no clear path to a solution. I specifically went to buy a Samsung, but based on the praise for Oppo from the store staff, I gave it a chance—and deeply regret it.
I am demanding a full refund or immediate replacement. I should not be paying ₺ for a phone that can't even handle calls properly. Oppo and Teknosa need to stand behind their products and take responsibility. I need a resolution urgently.
I purchased an Oppo A60 smartphone from Teknosa on November 27, 2024, only to discover that the camera was defective. When I reported this issue to Teknosa, they suggested it might be a software glitch and recommended several steps, such as resetting to factory settings. None of these solutions work...
I bought Oppo brand Bluetooth headphones from Teknosa. I sent it to the service because there was little sound coming from the left earphone, but when it came back, the sound problem was solved, but this time the sound was not going out, so there was a problem with the microphone. When I sent it bac...
On October 1, 2025, I purchased an Oppo Reno 14F 5G (12/256 Opal Blue) smartphone from Media Markt Hilltown AVM, Karşıyaka, İzmir. Just a few hours after unboxing the device, I began experiencing serious issues — the front camera stopped working, the rear camera froze, and the phone frequently lagge...
About two months ago, I bought the Oppo Reno 11 FS, hoping for a smooth and reliable smartphone experience. Unfortunately, just a few days after purchasing the device, I began to experience frequent keyboard lag and freezing issues. These issues got progressively worse over time, making it frustrati...
I bought the Oppo Reno 11 FS just a month ago from Vatan Bilgisayar in Marmaris, expecting reliable performance based on both my past experience with the brand and recommendations for this specific model. Unfortunately, I’m extremely disappointed. The phone lags on nearly every action—whether I’m op...
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