I sent my Oppo Enco Buds 2 to the KVK service center in Kızılay, Ankara because the dust filter detached on its own, without any user damage. I expected a warranty solution, but what I got instead was a frustrating runaround and zero accountability from Oppo.
After my product was delivered to their service center, we waited a full week only to be told that the product would be refunded and that they were just "waiting for paperwork." They promised to send the required forms via email—they never did. Later, they said they would call me—they didn’t. This limbo lasted two weeks.
When I finally gave up and asked them to return the product, they sent it back with shipping to be paid by me. At no point during any of our conversations was it stated that I would be responsible for return shipping costs—a complete lack of transparency and respect for the customer.
I’ve wasted so much time trying to resolve a simple manufacturing issue. Oppo has made it painfully clear that they do not stand behind their products or their customers. I’m extremely disappointed. I demand a full explanation, refund, and reimbursement of my shipping costs immediately. I will never choose Oppo again.
I sent my Oppo Enco W51 model headset to your contracted Bakırköy KVK Technical Service on 18.09.2023 for filter cleaning. My headset is broken, but this is not the reason I sent it. I previously received this service from other KVK services, and only filter cleaning was done and sent without paying...
Contacted Oppo Turkey both by calling them and messaging them on their website about my busted Oppo Enco X earbuds. I put in a request to get one of my earbuds replaced back in February. it's been so annoying trying to get a hold of them for the past three months. Every time I hit them up, they jus...
I own an Oppo Reno 5 Lite phone, and I took it to the KVK service for battery and earpiece issues. To my dismay, they refused to honor the warranty, claiming that the manufacturer didn't accept it. What a waste of money! Oppo is nothing but regret. They even said the phone's casing was crooked. They...
I returned my Oppo A74 phone to the Ankara KVK authorized dealer on May 29, 2023, for the resolution of certain issues that arose during the warranty period. They kept me waiting, claiming they needed a part. They said that if the part didn't arrive within 10 days, they'd give me a basic phone as a ...
I purchased an Oppo product for ₺2,420 and tried to return it the very next day, but the store refused to process a return, stating that they only offer exchanges. This is unacceptable. The product was completely unused, and I contacted them within the legal return period. Despite this, I couldn’t r...
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