I purchased an Oppo Enco Air 2 wireless earbud set, and from the very beginning, the device had clear issues—battery drain and poor audio quality. It was evident that the product was defective. When I contacted the company, they informed me that the model was no longer in production and therefore refused to repair or replace it with the same product.
I requested either an upgrade to a newer model or a refund matching the current equivalent value, but Oppo declined. They only offered to refund the outdated invoice amount or replace it with an inferior model, neither of which I found acceptable. As a result, I filed a complaint with the Consumer Arbitration Board, and they ruled in my favor. However, Oppo still insisted on sticking to their original offer, ignoring the legal ruling.
To make things worse, the customer service team was disrespectful and dismissive during our conversations. I’ve never been treated so poorly by a tech brand. I am extremely disappointed and will never purchase from Oppo again. I strongly urge Oppo to respect legal decisions and compensate customers fairly when selling defective products.
The company did not contact me, I will definitely never shop from Oppo again, one grievance after another 😬
