About a year ago, I purchased the “General English” package annual membership from Open English. However, I found the platform unhelpful and have not used the service for about nine months. During the subscription process, I was not clearly informed that my membership would be automatically renewed with monthly charges once the annual term ended.
On September 13, 2025, my account (subscription number: OE-S03144112) was charged for a one-month renewal fee via credit card without my explicit approval. Immediately after noticing the charge—within about five minutes—I contacted customer service to request a refund. However, I was told that while my membership would not be renewed further, the monthly fee already charged would not be refunded.
I am paying for a service that I have not used for months and have no intention of using in the future. As a customer, I consider this unauthorized automatic renewal and fee deduction unfair and misleading.
I request a full refund of the monthly payment that was charged without my consent.
As part of my General English membership with Open English, on September 10, 2025, at 16:05, an amount of ₺1,698.30 was withdrawn from my credit card ending in 3253 without my knowledge or consent. My membership was for one year only, and I had specifically requested that it should not be renewed on...
On September 11, 2024, I purchased a one-year package from Open English. I did not renew my membership after it expired. Despite this, on September 11, 2025, my credit card was charged ₺1,249.50 under the name of a so-called “renewal fee.” In August 2025, I received an email stating: “Your subscrip...
I purchased a standard 1‑year general English package from Open English Turkey on 09.01.2024 using the e‑mail address sehmusya***@hotmail.com and paid...
In September 2024, I purchased a 1-year membership with Open English and paid the full amount upfront. However, on September 17, 2025, I noticed that ₺2,255.62 was charged to my credit card without my authorization or prior notice. I never agreed to or was informed about automatic renewal of my sub...
Open English has truly been a disappointment. I had purchased a 6-month subscription, and once it expired, I assumed that would be the end of the service. However, on September 9, 2025, without any prior notification or my consent, ₺2,114 was automatically withdrawn from my credit card. This is the ...
Comments