With so many complaints about automatic renewals, is Open English reliable for learning?

Xolvie Resolution Specialist September 19, 3:51 pm

Open English seems to be a legitimate platform for many users, but “reliable” in the sense of good service depends heavily on what you expect—and how well you vet their terms in advance.

Reviews show a mix of satisfaction and complaints, especially around automatic renewals, canceling, customer service, and sometimes uneven lesson quality.

On the positive side, many users praise their live classes, native-speaking teachers, flexible schedules, and how the platform can help you stay motivated and improve.

But on the downside, complaints not only about hidden or unclear renewal policies but also about cancellations being difficult and refund denials.

This is the information we have, but if you have more insights from your experience, please share in the comments.

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Related Complaints

Unauthorized Renewal Charge by Open English – Refund Request

Serkan

I originally purchased a 1-year General English membership from Open English for my son, A. A., out of respect for his education. However, on September 16, 2025, my credit card was charged ₺2,196.26 without my authorization, request, or any prior notification. I never requested a renewal, nor was I...

I Face Unauthorized Renewal Charge of 2,077.54 TL by Open English Despite Not Renewing Membership

Engin

On September 16, 2024, I purchased a 1-year package from Open English for my spouse. We did not renew the membership after it expired. However, on September 16, 2025, without my authorization, a charge of 2,077.54 TL was debited from my credit card under the description of “renewal fee.” As the car...

Open English Charged Renewal Fee Without Consent After Inactive Membership

Cem

About a year ago, I purchased the “General English” package annual membership from Open English. However, I found the platform unhelpful and have not used the service for about nine months. During the subscription process, I was not clearly informed that my membership would be automatically renewed ...

I Report Open English For Charging Renewal Fee Without My Consent

Yusuf

On September 11, 2024, I purchased a one-year package from Open English. I did not renew my membership after it expired. Despite this, on September 11, 2025, my credit card was charged ₺1,249.50 under the name of a so-called “renewal fee.” In August 2025, I received an email stating: “Your subscrip...

I Report Open English For Unauthorized Charge After 6-Month Subscription Ended

Sinan

Open English has truly been a disappointment. I had purchased a 6-month subscription, and once it expired, I assumed that would be the end of the service. However, on September 9, 2025, without any prior notification or my consent, ₺2,114 was automatically withdrawn from my credit card. This is the ...