Open English has truly been a disappointment. I had purchased a 6-month subscription, and once it expired, I assumed that would be the end of the service. However, on September 9, 2025, without any prior notification or my consent, ₺2,114 was automatically withdrawn from my credit card. This is the first time I have ever experienced such an issue.
When I contacted customer service about the matter, they told me that they could cancel my subscription but that the money already taken would not be refunded. I find this response unacceptable. I will never purchase any service from this company again, and I deeply regret my initial decision to trust them.
My account is registered under the email e**@gmail.com**. I absolutely do not accept money being withdrawn from my account without any notice or approval. I demand a full refund of ₺2,114 and the cancellation of any unauthorized renewals linked to my account.
As part of my General English membership with Open English, on September 10, 2025, at 16:05, an amount of ₺1,698.30 was withdrawn from my credit card ending in 3253 without my knowledge or consent. My membership was for one year only, and I had specifically requested that it should not be renewed on...
I was using the Beginner 6-Month Plan at Open English. On September 4, 2025, when my plan expired, ₺2,114 was automatically charged to my credit card without my knowledge or consent as a monthly fee. I immediately requested the cancellation of this transaction and a full refund. However, when I spok...
On September 11, 2024, I purchased a one-year package from Open English. I did not renew my membership after it expired. Despite this, on September 11, 2025, my credit card was charged ₺1,249.50 under the name of a so-called “renewal fee.” In August 2025, I received an email stating: “Your subscrip...
I want to file a complaint regarding a payment issue with my Open English membership. Although my subscription had already ended and was fully paid for, on September 11, 2025, an amount of ₺2,077 was withdrawn from my QNB credit card without my authorization. I only noticed this unauthorized charge ...
Regarding the Open English General English service, a total of ₺6046.23 was unjustly charged to my credit card, amounting to ₺2015.41 per month for three months on July 1st, August 1st, and September 1st. I was not informed of these transactions. I contacted customer service upon discovering the si...
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