On December 9, 2025, I purchased a Daikin Icon Premix boiler through Hepsiburada (Order No: 488 797 120 4, Invoice No: kct2025000009349), and it was delivered to my address in Çekmeköy, Istanbul. However, the unit arrived defective. The first service visit managed to get the boiler running temporarily, but since that day, it has never operated properly. I have had to call for service approximately 5–6 times. Each time, technicians perform some temporary fixes and leave, but the issue is never resolved permanently, and the boiler stops working again shortly afterward.
Most recently, just yesterday, the service team claimed to have replaced the main board, but despite this, the boiler still does not function. Throughout this process, I believed that a replacement request had been initiated with Daikin. However, in later conversations, I was informed that no such request exists in the system. My latest service request is registered under number 8871274.
From the very beginning, this product has been defective, and despite this, Daikin has not stood behind its product. Instead of offering a permanent solution, they continue to send service teams without resolving the issue. For nearly two months, we have been unable to use the boiler in our home and have had to rely on our neighbors even for basic needs like showering. This situation has become both financially and emotionally unsustainable.
For these reasons, I request a full replacement of this defective boiler with a new, properly functioning unit. Instead of repeated temporary service visits, I want a permanent resolution by replacing my device with a new and fault-free product.
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