On December 15, 2025, at around 8:50 PM, I placed an order through Yemeksepeti from the Burger King branch located in Bolu 14 Burda Mall, and the order was delivered at 9:33 PM. However, the extra ranch sauce and barbecue sauce I paid for ($0 total) were not included at all. In addition, the ketchup and mayonnaise, which should normally be included in the boxes, were also missing from my order.
The exact same issue happened again with a second order I placed from the same branch. The first time this happened, I did not file a complaint, but since the same mistake was repeated, I feel compelled to report it now. Failing to include both paid extras and even basic sauces reflects serious carelessness and negatively affects customer satisfaction.
I request a refund of the $0 charged for the extra sauces. If this branch does not have these sauces in stock, I also ask that these items be removed or updated in the app, so that other customers do not experience the same problem.
On October 25, 2025, I placed an order from Burger King via Yemeksepeti, but it was canceled for the second time — this time without any explanation or call from the courier. Honestly, I don’t believe the order was ever even dispatched; it feels like it was canceled without reason. I’ve never experi...
On Saturday, November 22, at around 9:30 PM, I placed an order through a food delivery app from the Burger King branch located in Adnan Kahveci Neighborhood in Beylikdüzü. The menu I ordered included 1 hamburger, 1 French fries, 1 liter of cola, 4 onion rings, and 2 sauces. However, the package deli...
On September 14, 2025, at 20:13, I placed an order from the Burger King Esenyurt Meydan branch (Order No: 3346). My order was incomplete, as the double cheeseburger and drinks were missing. On top of that, the lettuce in the chicken burgers was spoiled. This is not the first time there have been pr...
Today, I placed my very first order from the Burger King branch in Trabzon Ortahisar Gülbaharhatun through the Migros Hemen app (Order No: 719354875). Unfortunately, the entire experience was extremely disappointing. The hamburgers arrived with only a tiny piece of lettuce inside. I had ordered an ...
On October 28, 2025, I ordered a Double Chicken Menu from Burger King via Yemeksepeti (Order ID: #l5GO-k8WP). However, my Coca-Cola was missing, and the food arrived cold and stale. After the delivery, the order status in the app still showed as “on the way,” which made it impossible to contact cus...
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