I took delivery of my 2025 Mini Countryman from the Borusan Avcılar dealership on November 6, 2025, brand new. A 7–8 months earlier, I had purchased another brand-new one with the same color and trim — the only difference was the wheel size. On both vehicles, the offer form clearly specified the 6C5-coded Connected Drive feature, and I paid for it.
However, in the new car I just received, I cannot use any of the remote functions via the Mini Connected app — no remote climate control, no door locking/unlocking, nothing. The car is connected to the internet and receives status updates, but the remote-access functions have never worked since day one. I tried everything over the phone, used different devices, and eventually called the call center. They told me it was a “general issue.” But on my previous car of the same model — and in 6–7 other owners I talked to — the feature works without problem. Also, I have had no issues with any of the car’s other connected features.
Despite all my requests, the problem remains unresolved. If Borusan Otomotiv is marketing and documenting these new vehicles as having this feature but not enabling it, that misleads customers and could pose a legal issue. Otherwise, why does my new car continuously have this problem, while my previous car and those of other owners don’t? I demand that the issue be fixed immediately, and that the service I paid for be provided to me in full.
On 26/07/2025, I delivered my Mini Countryman to the Bodrum-Otomol service center due to a mainboard failure, and it has now been waiting there for about 45 business days. My car’s license plate number is 09H0237, and it is under warranty. Despite this, I have not been given a clear timeline for the...
I purchased a brand-new 2024 Mini Countryman Electric just a month ago, but it has been nothing but trouble. The car wouldn't charge on a 3-phase 11KW AC charger and required 15 hours for AC charging. I took it to Konya Köprülü Oto BMW Service, and after three days, they informed me the issue was du...
I purchased a brand-new Mini Countryman, but the rubber floor mats that should have been included were not delivered. I was told they are coming from Germany, but there’s no clear delivery date, and no one seems to have any answers when I inquire. Frustrated with the delay, I tried purchasing compat...
For about a year now, my 2024 Mini Countryman E has been experiencing recurring mechanical issues. I have taken the vehicle to the authorized Kayseri inciroğlu service center multiple times, and many parts have been replaced at various points throughout this process. Although some issues were resolv...
I purchased my Mini Countryman as a used vehicle two weeks ago. Since the day I bought it, the internet connection has never worked. The issue is ongoing, and I am unable to connect to the internet in any way. I contacted the authorized service center regarding the problem and received an appointm...
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