MINI

I took delivery of my 2025 Mini Countryman from the Borusan Avcılar dealership on November 6, 2025, brand new. A 7–8 months earlier, I had purchased another brand-new one with the same color and trim — the only difference was the wheel size. On both vehicles, the offer form clearly specified the 6C5...

For about a year now, my 2024 Mini Countryman E has been experiencing recurring mechanical issues. I have taken the vehicle to the authorized Kayseri inciroğlu service center multiple times, and many parts have been replaced at various points throughout this process. Although some issues were resolv...

In July 2025, my Mini Countryman began having a steering issue where the wheel would catch and make noise. I took the vehicle to the Kosifler Mini Antalya Service Center. Their inspection indicated that there was dust buildup in the steering joint, which they cleaned, but the problem continued. Sin...

The window seals under the front wipers of my 2018 Mini Cooper Countryman have severely deteriorated. The seals have become extremely hard, crumbling like stone, and are falling apart. Because of this, the vehicle takes in water during rain or after washing. The car is only seven years old, and I di...

I purchased my Mini Countryman as a used vehicle two weeks ago. Since the day I bought it, the internet connection has never worked. The issue is ongoing, and I am unable to connect to the internet in any way. I contacted the authorized service center regarding the problem and received an appointm...

My 2024 Mini Countryman U25 electric vehicle (license plate: 34 *** 252) is still under warranty. In an informational email sent to customers as part of Borusan Oto İstanbul’s winter tire campaign, the service center stated that “if you use tires without the * or MO marking, any tire-related issue w...

On 26/07/2025, I delivered my Mini Countryman to the Bodrum-Otomol service center due to a mainboard failure, and it has now been waiting there for about 45 business days. My car’s license plate number is 09H0237, and it is under warranty. Despite this, I have not been given a clear timeline for the...

I have a 2024 Mini Countryman. On the morning of November 21, I noticed that one of my tires was flat. By the time I reached the tire shop, the tire was completely shredded and needed to be replaced. However, neither 'Borusan Oto' nor 'Kosifler Oto' had the tire in stock, which is absolutely ridicul...

I purchased a brand-new 2024 Mini Countryman Electric just a month ago, but it has been nothing but trouble. The car wouldn't charge on a 3-phase 11KW AC charger and required 15 hours for AC charging. I took it to Konya Köprülü Oto BMW Service, and after three days, they informed me the issue was du...

I took my Mini Cooper to a BMW Borusan service center and specifically requested that the motor not be washed under any circumstances. Despite my clear instructions, the service team ignored my request and washed the motor. Additionally, I noticed scratches on the right side of the car after the ser...

My Mini Cooper 1.5d, with only 77,000 km, produces such a loud engine noise that it draws attention from pedestrians and other drivers on the road. The sound is so disruptive that it overshadows the car itself, making the driving experience uncomfortable and embarrassing. After years of driving a **...

I purchased a brand-new Mini Countryman, but the rubber floor mats that should have been included were not delivered. I was told they are coming from Germany, but there’s no clear delivery date, and no one seems to have any answers when I inquire. Frustrated with the delay, I tried purchasing compat...

On Monday, October 7, I noticed the driver’s seat base of my vehicle was wet. I immediately contacted Kosifler BMW Service, where I’ve been taking my car since 2013. They suspected clogged sunroof drains and advised me to bring the car in the next morning. I dropped it off as an “urgent” case at 9:0...

I attempted to reactivate my Mini Prime membership after it had been deactivated. I updated my Masterpass card information as required, but the membership did not activate. This membership includes a 15% discount on services, which I planned to use. I contacted Mini customer service, and they ackno...

On September 24, I took my Mini Cooper to the authorized service center for a rear brake pad replacement warning. I was informed that the front brake pads would soon need replacement as well, so I agreed to replace them to avoid future inconvenience. Afterward, I noticed the brakes were slightly bet...

In December 2022, we purchased a Mini Cooper for my spouse. At just over 13,000 km, I received a warning indicating that both the front and rear brake pads were worn out. When I visited the Borusan İstinye Mini service center, I was told this was normal and that despite the car still being under war...

I placed a pre-order for a Mini Cooper on Mini.com on September 9, 2024. I canceled my pre-order on September 19, 2024, but over a month later, I still haven’t received my refund. Every time I contact customer service, they make excuses, saying, "It will be processed soon," but nothing happens. Thi...

I purchased a Mini Countryman with the Favoured package in May, which was supposed to include interior ambient lighting and experience modes. However, when I received the car, these features were disabled. I was told that this is how the Favoured package is delivered to Turkey. Now, just two months ...

I received my electric Mini Countryman at the end of July 2024. When I ordered and later received the vehicle, I inquired about the ambient lighting feature and was told it would be activated via a module, which I needed to wait for. Later, I was informed that this feature required an additional pur...

I purchased my Mini Countryman with the Favoured package in May, fully expecting it to include interior lighting and experience modes, as these features are standard in this package. However, upon delivery, I was informed that these features were deactivated and that the Favoured package vehicles in...

I'm very worried and angry because my 2013 Mini Cooper Countryman, which has only 60,000 km on it, had a major problem. An accident happened when the right rear carrier quickly came off while the car was moving. It scares me that such an important part depends on a single bolt for safety, which make...