I am experiencing serious inconvenience due to the fact that the NissanConnect / NissanConnect Services, which Nissan itself has confirmed are included as hardware in my 2025 Nissan Qashqai J12 Sky Pack, are completely disabled in Turkey. It is stated that although the NissanConnect infrastructure is physically present in my vehicle, the service has not been activated in Turkey due to regional infrastructure and operational limitations. However, no technical explanation has been provided as to why this system—which is actively used in the European Union market and operates on a global software platform—cannot be enabled at least on an individual basis (via VIN number) or for a limited number of vehicles as a pilot or trial program, even if it cannot be offered nationwide in Turkey. In particular, the complete deactivation of core functions such as remote vehicle location tracking, remote door locking, and remote climate control in a system that is already installed in the vehicle does not align at all with the expectations created when purchasing a brand-new car. Disabling a feature that is physically present in the vehicle due to software or operational reasons creates an unfair and misleading situation for the customer. For this reason, I request that the activation of NissanConnect services—at least under a pilot or trial scope for selected vehicles—be reconsidered by the relevant technical teams and product management. If this is deemed technically impossible, I request a clear, explicit, and written explanation detailing the technical reasons why it cannot be implemented, and that my contact information be recorded for any future pilot programs or phased activation plans. I also kindly request that the Nissan Çorlu dealership where I purchased the vehicle be officially informed about this matter. I expect this mismatch between the vehicle’s hardware and the services provided to be resolved, and my grievance to be addressed by Nissan through a transparent and customer-focused approach.
Dear Mr. Tolga, Although your Nissan Qashqai (J12 body) is equipped with the NissanConnect / NissanConnect Services hardware, the use of connected services such as remote door lock/unlock, vehicle location, and remote climate control depends not only on the vehicle's hardware but also on the communication and GSM infrastructure supported nationwide; these services are actively offered in the European Union market, but due to the existing infrastructure and operational conditions in Turkey, they cannot be activated at this time. This situation is not a deficiency caused by the vehicle or the user, but stems from country/region‑based technical restrictions; under the current conditions, it is not possible to provide a later activation through authorized service centers, an opening via software/coding, or an alternative solution that preserves warranty rights. Evaluations regarding the future activation of these services in Turkey are ongoing globally, but there is no definitive timetable that can be shared; you can obtain up‑to‑date information from Nissan Turkey's official website and our authorized dealers, and you can follow developments through these channels. Sincerely, Nissan Customer Service
