I am experiencing serious inconvenience due to the fact that the NissanConnect / NissanConnect Services, which Nissan itself has confirmed are included as hardware in my 2025 Nissan Qashqai J12 Sky Pack, are completely disabled in Turkey. It is stated that although the NissanConnect infrastructure is physically present in my vehicle, the service has not been activated in Turkey due to regional infrastructure and operational limitations. However, no technical explanation has been provided as to why this system—which is actively used in the European Union market and operates on a global software platform—cannot be enabled at least on an individual basis (via VIN number) or for a limited number of vehicles as a pilot or trial program, even if it cannot be offered nationwide in Turkey. In particular, the complete deactivation of core functions such as remote vehicle location tracking, remote door locking, and remote climate control in a system that is already installed in the vehicle does not align at all with the expectations created when purchasing a brand-new car. Disabling a feature that is physically present in the vehicle due to software or operational reasons creates an unfair and misleading situation for the customer. For this reason, I request that the activation of NissanConnect services—at least under a pilot or trial scope for selected vehicles—be reconsidered by the relevant technical teams and product management. If this is deemed technically impossible, I request a clear, explicit, and written explanation detailing the technical reasons why it cannot be implemented, and that my contact information be recorded for any future pilot programs or phased activation plans. I also kindly request that the Nissan Çorlu dealership where I purchased the vehicle be officially informed about this matter. I expect this mismatch between the vehicle’s hardware and the services provided to be resolved, and my grievance to be addressed by Nissan through a transparent and customer-focused approach.
I purchased a 2024 Nissan Qashqai Sky Pack on November 27, and at just 91 km, the car displayed a system error. Key safety features like lane assist, collision prevention, and cruise control were disabled. After spending such a significant amount on this vehicle, encountering such issues so early is...
I purchased a brand-new 2024 Nissan Qashqai 1.3 T Sky Pack from the dealership in August, expecting a seamless experience from such a well-known brand. Unfortunately, from the very first day, I’ve faced multiple unresolved issues with the vehicle’s digital system. The navigation system has never wo...
I am writing to express my deep frustration with Nissan Turkey's lack of responsibility regarding a persistent and widely known issue in the Qashqai 1.3 DIG-T CVT models. Since the first year of ownership, I have experienced a clutch-related malfunction in my 2021 Nissan Qashqai. I reported this pro...
I purchased a brand-new 2023 Nissan Qashqai Sky Pack from İzmir Gaziemir in December 2023. Within just a few months, the vehicle has broken down multiple times with recurring errors like “Apply service to transmission,” “Start-Stop system failure,” and “Battery malfunction.” These issues left me str...
I brought my 2023 model Nissan X-TRAIL e-Power to your authorized service center on August 17, 2024, after an accident. It’s been 20 days, and despite multiple inquiries to your service center and customer hotline, I’ve been repeatedly told that the necessary spare parts are not available in Turkey ...
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