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Metro Grossmarket Packaged Dessert Complaint After Syrup Fails to Absorb

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İpek is not satisfied with the result

Metro Grossmarket Packaged Dessert Complaint After Syrup Fails to Absorb

İpek

Metro Gross Market

March 09, 5:56 pm

104

On March 2, 2026, I purchased packaged şekerpare and kalburabastı desserts from the Metro Grossmarket Ümraniye branch in Istanbul.

Although I followed the preparation and usage instructions on the packaging exactly, the dessert syrup did not absorb into the products, and the desserts did not reach an edible consistency.

Because of this, I believe there may be a quality issue with this batch of products, and I was unable to consume them as intended.

Therefore, I request a refund for the şekerpare and kalburabastı products I purchased, and I also ask that this issue be investigated so that other customers do not experience the same problem.

Metro Gross Market

March 11, 2:11 pm (1 day after complaint)

Dear Customer, First of all, we would like to express that we are sorry for the problem you have experienced. We will get in touch with you as soon as possible. Thank you.

İpek

March 14, 6:39 pm

They said they would get in touch on the first day, but later nobody got in touch.

Metro Gross Market

March 16, 11:31 am

Dear Customer, First of all, we would like to express that we are sorry for the problem you have experienced. Necessary information has been provided to you via our Call Center. Thank you

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