On February 15, 2026, around 6:30 PM, we went to the McDonald’s branch located in Kütahya Sera Mall to order a Big Mac and a McDouble. The cashier informed us that they were out of bread and burger patties and therefore could not take our order.
However, when we placed the same order through Yemeksepeti from that very same location, the order was prepared and delivered without any issue. Being told in person that the items were unavailable, while at the same time the same products could be ordered online, was both contradictory and unworthy of a major brand like McDonald’s.
Because of this experience, we felt misled and inconvenienced. I respectfully request that this matter be investigated and that our inconvenience be addressed, possibly through a goodwill gesture such as a complimentary offer.
On 07/09/2025, I placed an order from McDonald’s through Yemeksepeti, but many of my items and side products were missing upon delivery. I immediately reported the missing items through the app and requested a refund. However, even after 18 days, the ₺1,050 refund has still not been made to my bank ...
On October 12, 2025, at around 10:30 p.m., I placed a drive-thru order for four Big Macs at the McDonald’s. When I received my order, the fries, colas, and crispy chicken were in the bag — but all four Big Macs were missing. We live in Pendik and had picked up the order on the way home, so we only n...
On October 25, 2025, I placed an order from Burger King via Yemeksepeti, but it was canceled for the second time — this time without any explanation or call from the courier. Honestly, I don’t believe the order was ever even dispatched; it feels like it was canceled without reason. I’ve never experi...
On 06/09/2025, we placed an order from the Popeyes Atlantis branch through Yemek Sepeti. Although we ordered at 18:26, by 20:23 the status still showed “Preparing.” During this time, we contacted Yemek Sepeti customer service and were told that the restaurant had been warned and the order would be e...
On January 29, 2026, I placed an order from McDonald’s through the Yemeksepeti website with order number #ur1e-vdkn. However, my order was sent to a previously saved address instead of the address I intended to use. When I tried to change the address, the system did not allow any modifications. Aft...
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