When I brought my 2023 Mercedes-Benz GLC 180 (X254) to the authorized service center for its 30,000 km scheduled mainten...ance, I informed the technical team about a severe vibration issue felt through the steering wheel during braking. Following the inspection, the service team determined that the br
Hello, I took my vehicle to Otomol Baykan Otomobil A.Ş. for maintenance on 05/2024. The maintenance was done. After 5 mo...nths, when I received a brake pad error warning on my vehicle, I took my vehicle to Otomol Baykan Otomobil A.Ş. again. I told them that I received a brake pad warning despite the m
"Dear Sir/Madam, First of all, I would like to thank the Mercedes Turkey family for approving the free part replacement concerning the issue I experienced with the chassis number 01 ağl 657 E200D and W1K2130121A9*****. This approach is an indication of the importance you place on customer satisfaction. However, I have been informed that a labor fee of 3,250 TL is being requested for the part replacement. Considering that the issue is entirely due to a manufacturing defect, I believe this fee should not be charged to me. The resolution of a manufacturing-related issue should not require the customer to incur any additional costs. In this context, I request that the necessary follow-up on warranty procedures be carried out, and that the labor fee be covered by you to complete the process. I believe that my request will be positively evaluated in line with Mercedes Turkey's customer-focused approach. Thank you in advance for your sensitivity, and I wish you good work. Orhan Gazi Kavak 090 532 371 73 28 [email protected] Sincerely,"
On December 5, 2024, we scheduled a maintenance appointment for our 2023 model GLC180 with Mercedes-Benz Service for Dec...ember 19, 2024, and specifically requested a replacement vehicle. Since we reside in Tekirdağ Çorlu, having a replacement vehicle was crucial, so we postponed the maintenance appoi
Hello, I live in Konya. Unfortunately, I was unable to schedule an appointment at the recently opened Konya Hasmer for t...he 30 thousand km maintenance of my 2023 Mercedes EQS 580 vehicle. It seems that they have not yet begun offering maintenance services for electric vehicles. So, I scheduled a main
I purchased my 2017 C200 D AMG Bluetec brand new, and it has been a constant source of frustration. There's discoloratio...n at the top of the windshield, which is a well-known recurring problem. The driver's seat is falling apart, which is a recurring issue. The car has this annoying tractor-like soun
Since receiving my Mercedes GLC 300 4MATIC in October 2022, I noticed condensation in the rear stop lamp and reported it... to the dealership. We agreed it would be addressed during maintenance. Two services have passed, and they said they noted the issue and were waiting for parts. Unfortunately, as o
The check engine light on my 2020 Mercedes A 180d turned on. Turns out, the problem was a busted cable for the heating s...park plug. Just 11 months ago, the identical part was replaced under warranty at Kurtköy G***** Mercedes. Now, in under a year, the same problem has come up again. Even though I as
My 2020 model Mercedes GLB with 48,000 km on the clock has started giving battery warnings, causing the start-stop funct...ion to malfunction. The previous owner had all the maintenance done at the dealership, but when I went to the service center today, they stated that the maintenance would not be co
I own a 2017 model Mercedes C200d AMG that I purchased brand new from Mengerler Automotive. Despite regular maintenance ...at authorized service centers, an AdBlue issue has persisted in the car for the past year. Initially coded as having a 5-liter capacity, the tank actually holds 25 liters, necessit
There is leakage in the turbo outlet pipe of my Mercedes c200d bluetech AMG 2016 model vehicle. There is no information ...about when the Mercedes part will arrive, they cannot give a date. This could happen within 3 days, 9 months later or more. It may be that my vehicle is disabled, but as someone wh
I purchased my Mercedes C 200 Diesel in 2016, and it has been plagued with constant malfunctions. The NOx sensor had to ...be replaced three times, the engine suffered an explosion while I was driving on the road, necessitating the replacement of the engine block, the chain set had to be changed, the i
The vapour tube on my gas tank always releases a flood of gas whenever I draw up to the pump. It's like a geyser, for cr...ying out loud! Can you guess where all that gas goes? All over my tires.... In what way is this technological? I can't even express how frustrated I am, also nervous and scraed, I
