Mercedes GLB 2020 Battery Warning & Warranty Denial

April 22, 2024 6:32 PM36

My 2020 model Mercedes GLB with 48,000 km on the clock has started giving battery warnings, causing the start-stop function to malfunction. The previous owner had all the maintenance done at the dealership, but when I went to the service center today, they stated that the maintenance would not be covered under warranty. The previous owner claimed to have had regular maintenance done and even has the invoice for the last service, where they said the warranty was still valid during the maintenance. Do maintenance intervals vary from city to city? Can a car battery die in 4 years? When I researched online, I saw that Mercedes has a chronic issue with this, but various excuses are being given to avoid warranty coverage.

April 23, 2024 11:12 AM (16 hours after complaint)

Dear Customer, We are happy to assist you with any matters you may need regarding our products and services. We would like to inform you that we cannot respond to your request on this platform regarding the matter you have mentioned. We kindly ask you to communicate all your requests and complaints to us. We will diligently review all the issues you convey to us and get back to you as soon as possible. Sincerely, Mercedes Benz Automotive Trade and Services Inc.

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