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Mercedes-Benz Persistent AdBlue Issue: Your Thoughts?

December 31, 2023 10:46 AM111

I own a 2017 model Mercedes C200d AMG that I purchased brand new from Mengerler Automotive. Despite regular maintenance at authorized service centers, an AdBlue issue has persisted in the car for the past year. Initially coded as having a 5-liter capacity, the tank actually holds 25 liters, necessitating a software update. Continuous AdBlue sensor errors persist—fixing one sensor leads to another error, and resolving the AdBlue issue results in yet another error. It's unclear whether I purchased a car or a bundle of problems. Even the window opening button is broken, despite my cautious use. Researching online, it seems many others are also grappling with similar issues. How much support does Mercedes provide for this vehicle? What does customer satisfaction mean to Mercedes?

January 2, 2024 9:52 AM (1 day after complaint)

Dear Customer, We are pleased to assist you with all matters related to our products and services. We would like to inform you that we cannot respond to your request on this platform regarding the subject you mentioned. We kindly ask you to convey all your requests and complaints. Best regards, Mercedes Benz Automotive Trade and Services Inc.

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