Mavi Jeans return refusal

On May 11, 2025, I purchased two pairs of pants from the Mavi store in Izmir Hilltown. One of them was in stock and I received it immediately, but the size I needed for the second pair was unavailable, so I placed an order, paid for it, and asked to pick it up in-store. About a week ago, my spouse v...

I bought a product from the Mavi brand's page. The product I bought was damaged in cargo. I was not notified and the refund was not made. Mavi officials said that they could not compensate. When I complained here, Mavi called me and defined an apology coupon. I bought the product again with the coup...

On 09.03.2025, I bought a shirt from Mavi Jeans at Kırlangıç AVM, and on 30.03.2025, I went to your Ayvalık central store to return it. The staff there told me they could only issue a gift voucher from that location, but if I went to Kırlangıç AVM, I could get a refund. So, on 31.03.2025, I went bac...

Dear Customer Service, I previously purchased a shirt from Mavi and submitted a complaint on Xolvie regarding its defect after washing. In response, I was informed that I could exchange the product. However, when I visited the store for the exchange, I did not receive any assistance. I am disappoint...

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In May 2024, I purchased a pair of jeans from the Mavi store for ₺1200. Despite wearing them for a very short time, the fabric in the crotch area tore. I took the jeans to the Mavi store along with my receipt, and they were sent for inspection under complaint number 1002729523. However, even after 1...

The order I placed on November 26, 2024, never arrived due to an issue caused either by Mavi Jeans or the shipping company. Since I didn’t receive my order, I requested a refund, but they didn’t return my money either. Despite several attempts to resolve the issue, no meaningful progress has been ma...

On November 15, 2024, I placed an order for two pairs of pants from Mavi Jeans via their website. My order number is Eoj7241393. One of the pants was delivered to me. When the second pair didn’t arrive, I called Mavi Jeans’ customer service at 0850 2888 62 84 on November 20, 2024, at 2:47 PM. The re...

I returned an online purchase to Mavi Jeans, and they received it on November 5. Although there was nothing wrong with the merchandise, they would not execute my return. I've phoned them several times to follow up, but each time I get the same response: "Your request is under review." This has been ...

I purchased a pair of jeans from Mavi and have only worn them around 5-6 times. After almost a year, I discovered a defect in the stitching on the back. I brought the jeans to the store, and the staff acknowledged the defect and planned to exchange them at first. Unfortunately, they were unable to l...

Last September, my friend gifted me a Mavi brand shirt for my birthday, which I’ve only worn 2 or 3 times. It was washed once and stored since it’s a seasonal item. When I took it out for use again, I noticed it had faded, as shown in the pictures. I sent it to Mavi for inspection, only to be told t...

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I purchased a pair of Mavi Jake series gabardine pants (product number 0042285237) from Boyner, and despite only wearing them 5-6 times, there’s significant fading between the pocket and knee. I work in an office, so it's baffling that such localized fading occurred indoors. I own 7 other pairs of J...

I placed an order through the Mavi Jeans app, but due to connection issues, the order was processed and charged three times. When I tried to cancel via the app, I got an error message, and the cancellation didn’t go through. Customer service informed me that since one item is coming from a different...

I experienced fading and shrinking with my Mavi Jeans products and returned them to the store, filing a complaint. However, I was informed that the issue was my fault, and no assistance was provided. They acted as if I had caused the damage, which is frustrating. Any piece of clothing can fade over ...

I purchased a slit-knee jean model from Mavi Jeans, but after a short time, the knee area completely ripped open above the intended slit. I sent the jeans to their quality inspection team, only to have it returned with the claim that this was “user error,” even though the issue is clearly a product ...

Hello, I’ve had quality issues with several items I purchased from Mavi Jeans, including three pairs of pants and one t-shirt. The pants have faded, torn, and deformed, while the t-shirt has noticeable color changes. I took them to a Mavi store for inspection, but my claims were rejected for all ite...