5
Resolved
Mavi Jeans Return and Exchange Problem
Ebru
August 17, 2025 4:57 PM28
"A solution was provided through Şikayet Var. Thank you."
Mavi Jeans return refusal
14 complaints
5
Resolved
Halil
July 23, 2025 5:00 PM21
Halil removed this complaint from publication
5
Resolved
My Mavi T-Shirts Faded and Shrunk After the First Wash
Fırat
June 28, 2025 9:17 PM22
"They responded with the necessary sensitivity. They helped with the product exchange. I thank them. It was commendable that Mavi responded and acted attentively."
Encouraged by my friend’s praise, I shopped at Mavi for the first time on J...une 4, 2025, but the t-shirts I bought ended up fading and shrinking. I sub
1
Mavi Jeans Failed to Deliver My Pants Order - Refused to Refund Me for 15 Days
Yüksel
May 27, 2025 11:29 PM38
On May 11, 2025, I purchased two pairs of pants from the Mavi store in Izmir Hilltown. One of them was in stock and I re...ceived it immediately, but the size I needed for the second pair was unavailable, so I placed an order, paid for it, and asked to pick it up in-store. About a week ago, my spouse v
Mavi Jeans Refused to Compensate and Took Back My Apology Coupon
Fadime
May 6, 2025 9:47 AM41
I bought a product from the Mavi brand's page. The product I bought was damaged in cargo. I was not notified and the ref...und was not made. Mavi officials said that they could not compensate. When I complained here, Mavi called me and defined an apology coupon. I bought the product again with the coup
5
Resolved
Hüseyin
April 10, 2025 10:34 PM44
Hüseyin removed this complaint from publication
Mavi Jeans Refused to Refund My Shirt Even Though I Had the Receipt and Tag
Anonim
March 31, 2025 8:36 PM30
On 09.03.2025, I bought a shirt from Mavi Jeans at Kırlangıç AVM, and on 30.03.2025, I went to your Ayvalık central stor...e to return it. The staff there told me they could only issue a gift voucher from that location, but if I went to Kırlangıç AVM, I could get a refund. So, on 31.03.2025, I went bac
1
Mavi Shirt Deformation After 3rd Wash and Refund Issue
Hazal
March 6, 2025 8:25 PM36
Dear Customer Service, I previously purchased a shirt from Mavi and submitted a complaint on Xolvie regarding its defect... after washing. In response, I was informed that I could exchange the product. However, when I visited the store for the exchange, I did not receive any assistance. I am disappoint
+2
1
Mavi Sold Me Jeans That Tore in a Month and Blamed Me for Washing Error
Bekir
February 11, 2025 6:13 PM26
In May 2024, I purchased a pair of jeans from the Mavi store for ₺1200. Despite wearing them for a very short time, the ...fabric in the crotch area tore. I took the jeans to the Mavi store along with my receipt, and they were sent for inspection under complaint number 1002729523. However, even after 1
5
Resolved
Mavi Sweatshirt Shrunk After Washing – Poor Quality and No Accountability
Ekrem
January 17, 2025 8:26 PM20
"Dear Ekrem Ciğerli, Erzurum 17/01/2025 First of all, we thank you very much for sharing the issue you experienced with your product with us. We aim to provide our customers with a flawless product and shopping experience. We review Mavi products that you are not satisfied with for any reason in order to continuously improve our quality and service, and we try to identify the source of the problem. The product with code M0610925-620004, which you left at the Erm Serracity AVM Mavi store with a Shrinking-Shortening complaint, has been examined by the Mavi Quality Team, and no error due to production has been found. The change in the product may have developed due to factors it was exposed to during washing and drying conditions. Therefore, we would like you to know that we cannot assist you with an exchange or return. Sincerely, Mavi Customer Relations"
I bought a sweatshirt from Mavi, but it shrank significantly after just one... wash and became too small to wear. I took the item to the Erzurum Palerium
Mavi Jeans Didn’t Deliver My Order or Refund My Money Despite Repeated Requests
Melek
December 17, 2024 10:14 PM26
The order I placed on November 26, 2024, never arrived due to an issue caused either by Mavi Jeans or the shipping compa...ny. Since I didn’t receive my order, I requested a refund, but they didn’t return my money either. Despite several attempts to resolve the issue, no meaningful progress has been ma
1
Mavi Jeans Refused to Cancel My Undelivered Pants Order and Delayed My Refund
Ayşe
November 21, 2024 12:45 PM37
On November 15, 2024, I placed an order for two pairs of pants from Mavi Jeans via their website. My order number is Eoj...7241393. One of the pants was delivered to me. When the second pair didn’t arrive, I called Mavi Jeans’ customer service at 0850 2888 62 84 on November 20, 2024, at 2:47 PM. The re
1
Mavi Jeans Has Not Refunded My Online Purchase Despite Receiving the Return
Tahsin
November 20, 2024 11:01 AM31
I returned an online purchase to Mavi Jeans, and they received it on November 5. Although there was nothing wrong with t...he merchandise, they would not execute my return. I've phoned them several times to follow up, but each time I get the same response: "Your request is under review." This has been
1
Mavi Jeans Refused to Exchange My Jeans Without Receipt in Their System
İbrahim
November 12, 2024 5:48 PM20
I purchased a pair of jeans from Mavi and have only worn them around 5-6 times. After almost a year, I discovered a defe...ct in the stitching on the back. I brought the jeans to the store, and the staff acknowledged the defect and planned to exchange them at first. Unfortunately, they were unable to l
