Mavi Jeans Has Not Refunded My Online Purchase Despite Receiving the Return
I returned an online purchase to Mavi Jeans, and they received it on November 5. Although there was nothing wrong with the merchandise, they would not execute my return. I've phoned them several times to follow up, but each time I get the same response: "Your request is under review." This has been going on much too long, and I don't understand why a simple refund process is taking so long. I trusted Mavi Jeans as a reputable brand, yet this encounter has left me feeling disappointed. I simply want a reimbursement for the merchandise I returned, and I hope that Mavi Jeans resolves this issue swiftly and creates a better refund procedure in the future.
Dear Tahsin A., We are very sorry for the inconvenience you have experienced. We want you to know that we will contact you regarding the issue as soon as possible. Kind regards, Mavi Customer Relations
Certainly! Here is the translation of the text from Turkish to English: "No one is looking for it. No one is making a return. The huge company is lying. I will now take this company, which has no reason not to pay the consumer's money, to the Consumer Arbitration Committee and court."
A company that does not issue refunds with various excuses, essentially taking the consumer's money. The employees also mock the customer over the phone. I strongly recommend that you never shop from this brand.
There is still no one asking or inquiring, no refund.
