I made a purchase from Mango online on December 18, 2023, and the product was shipped on the same day. However, I couldn't track it, as there is no cargo tracking number. Despite the expectation of delivery the next day, it did not arrive, and I waited for two days. In the application, it shows as in transit, but there is no tracking available. Attempts to contact Mango proved futile, and my messages went unanswered. I also reached out on Twitter, where they finally responded, stating it would take up to 22 business days due to the shipment originating from Spain – an astonishingly long time.
I've requested cancellation multiple times, but they insist it's not possible. So here I am, two weeks later, with 12 business days passed, and it seems I won't receive the cargo until mid-January. This is both frustrating and unacceptable. Items purchased alongside mine are delivered promptly, and despite their stock being regularly updated, my shipment takes an absurdly long 22 business days.
I haven't received the invoice yet, adding to the confusion. I'm determined to escalate this matter to the Consumer Court, as I've paid ₺1500 for a product that neither arrives nor gets canceled. Mango's lack of communication, explanation, and customer service is disheartening. This experience feels like a joke, and I want my money back. If you are considering shopping from Mango online, think twice, or even thrice. This company tends to victimize its customers, and it's truly a shame.
Mango makes you suffer. They do not refund the money for the product that I did not receive. I shopped online on 26.12.2023. It is now January 7, 2024, and the cargo still hasn't arrived. I called, and they say the product would come from Spain, insisting I must wait for 22 days. When I requested to...
I still haven't received the order number DHZ81I that I made from Mango on March 16, 2023. I made the purchase through the app. I sent 2 e-mails and talked to the customer representative 2 times, but there is no clear answer even though I have reached them, they keep saying what I know, neither the ...
I specifically selected the products I ordered from Mango online on September 14, 2023, without the "delivery within 22 business days" statement, hoping for a quick delivery. However, Mango canceled one of my products due to stock issues. When the other items didn't arrive either, I contacted custom...
As a gift for someone, I recently purchased a women's coat from the Mango app. They assured me that the product would be delivered within 10 working days, so I placed my order on January 30, 2023, in good faith. However, when I contacted Mango customer service on February 14, 2023, I was informed th...
On November 2, 2024, I placed an order through Mango’s website. The invoice was emailed to me on November 5, 2024, and the order status was updated to "shipped" on November 6, 2024. However, later that evening, I received an email stating that my order had been refunded, even though I never requeste...
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