I Face Canceled Delivery and Lost Stock on My Mango Order Due to Hepsijet's Negligence

I placed an order for two items from Mango, and on July 26, they were handed over to Hepsijet for delivery. When I checked the Mango website to track my shipment, I was shocked to see that the courier had returned the items without giving me any notice or explanation.

I called Hepsijet, and they told me the items were supposedly being held and that I needed to call Mango to confirm the delivery. But when I tried contacting Mango, it was outside of customer service hours and I couldn’t speak to anyone. By the morning of July 28, I saw that the items were no longer on hold and had been returned to Sancaktepe.

What upsets me the most is that I had purchased these items during a discount campaign, and now they’re out of stock. This entire issue was caused by a lack of communication and accountability between Mango and Hepsijet. I never received any update, message, or attempt to deliver—just a silent return and lost opportunity.

I’m asking Mango to take responsibility for working with an unreliable delivery partner like Hepsijet and to find a solution—either by restocking or honoring the original sale. Customers should not pay the price for logistical failures and poor coordination between brand and courier.