I got a product from Mango's website on November 27, 2023, but it was the wrong one. I gave it back the same way. But I've already paid for my item, and I still haven't been able to find out what's going on with it. Where and when will my item be delivered? Whenever I talk to customer support, they always say that the item is either getting ready to be shipped or has already been shipped, but the courier service doesn't know about it. I can't see my item, and I want it to be shipped right away or canceled. If the item can't be shipped within three weeks, there should be a reason given.
I still haven't received the order number DHZ81I that I made from Mango on March 16, 2023. I made the purchase through the app. I sent 2 e-mails and talked to the customer representative 2 times, but there is no clear answer even though I have reached them, they keep saying what I know, neither the ...
I used the Mango app to buy something on November 19, 2023. The order number is DT3M46. Mango had to cancel one product because there weren't enough items available. I had to wait for my delivery, but they didn't refund the canceled item until December 1, 2023. I finally got my refund for the item t...
On November 2, 2024, I placed an order through Mango’s website. The invoice was emailed to me on November 5, 2024, and the order status was updated to "shipped" on November 6, 2024. However, later that evening, I received an email stating that my order had been refunded, even though I never requeste...
I placed an order with Mango on November 5, 2024, for two items. Today, November 7, only one item was delivered via Yurtiçi Kargo, while the other item remains in the "preparing" stage. However, when I check my order history, only the undelivered item shows up in my account; there’s no record of the...
On August 17, 2024, I ordered two items from Mango's website, order number E6V8VI. One of the items was delivered, but the other still hasn't arrived—even after more than a month. The delivery was supposed to take up to 22 business days. Just today, I spoke with customer service, and they had no inf...
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