On August 17, 2024, I ordered two items from Mango's website, order number E6V8VI. One of the items was delivered, but the other still hasn't arrived—even after more than a month. The delivery was supposed to take up to 22 business days. Just today, I spoke with customer service, and they had no information about my missing product. When I asked exactly where my item is, they vaguely said it had left the warehouse in Spain but couldn't provide any specifics. When I requested more detailed information, the representative raised their voice at me and simply repeated themselves. Customer service should inform customers, not raise their voices and cover up mistakes. They didn't even offer an apology. This is unbelievable. Mango, I expected better from you. Please resolve this issue promptly by delivering my item or issuing a refund.
I ordered from Mango on 25/12/2024, and now, on 17/01/2025—22 days later—it still says "in progress." This delay and poor communication make me feel truly overlooked as a customer. It's frustrating to experience such inadequate order management, particularly when I had faith in the brand to meet dea...
I specifically selected the products I ordered from Mango online on September 14, 2023, without the "delivery within 22 business days" statement, hoping for a quick delivery. However, Mango canceled one of my products due to stock issues. When the other items didn't arrive either, I contacted custom...
On November 2, 2024, I placed an order through Mango’s website. The invoice was emailed to me on November 5, 2024, and the order status was updated to "shipped" on November 6, 2024. However, later that evening, I received an email stating that my order had been refunded, even though I never requeste...
The purchase I made from Mango’s online store on September 19, 2024 (order number E87O9S), has still not been delivered as of November 7, 2024. For the past month, customer representatives have only created records of my complaint without providing any solutions. When I placed the order, the stated ...
On September 19, 2024, I placed an order (E87O9S) through Mango’s online store, but as of November 7, 2024, I have yet to receive it. While the initial delivery estimate was set at 22 business days, I thought a slight delay wouldn’t be an issue. However, with almost two months passed, I’m left with ...
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