I purchased a dress from Mango about a month ago, but the size didn’t fit, so I returned it the very next day. Despite a full month passing since the return, I still haven’t received my refund or any updates regarding the process.
I’ve received no email or message about the refund status. When I contacted customer service, they confirmed that the item was received and said they were "looking into it." However, no progress has been made. Even worse, Mango sent me an email asking me to review the returned product, which is absurd and frustrating.
I trusted Mango as a reputable brand, but this experience has been incredibly disappointing. I demand that my refund be processed immediately. Mango needs to improve its customer service and resolve such delays promptly.
I placed an order with Mango on September 26, and it’s now been two months without any sign of my purchase. I’ve repeatedly contacted customer service, only to be told each time that someone would get back to me – yet no one ever does. The lack of accountability is frustrating and completely unaccep...
On August 16, 2023, I purchased a dress from Mango. Since the dress was sourced from abroad, I was informed that delivery would take 22 business days. However, it has now exceeded that timeframe. I want to return the dress, but since it hasn’t been delivered yet, my return request is being denied, a...
The delivery time for the product was significantly delayed and I have yet to receive my shipment. Despite being told that the delivery would be arriving soon, I have not been provided with a tracking number and it is impossible to determine the whereabouts of my purchase. The customer service provi...
I returned a Checkered Bow Dress (Ref No: 67045754-scot) I bought from Mango on August 28 to their store on September 5, but I still haven’t received my refund after 12 days. When I contacted customer service, they claimed there’s a “system issue,” yet no one seems to care or follow up. The records ...
When I ordered from Mango, I was let down badly by the customer service I received. The product I received was damaged upon arrival and when I contacted the company to report the issue, I was unable to get through to anyone. I attempted to call numerous times, but the phone went unanswered. I then c...
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