I ordered a quilted jacket from Mango on November 27, expecting it to be delivered promptly. However, by December 23-24, they still hadn’t sourced the item. Instead, they refunded ₺3939 and insultingly offered a ₺250 satisfaction coupon, which I didn’t use. I had to wait an entire month because of Mango’s incompetence, missing out on season-end discounts from other brands.
Mango failed to live up to its reputation and didn’t even bother to send an update or apology for the delay. This lack of communication and consideration for customer satisfaction is unacceptable. I’m extremely disappointed and expect Mango to take responsibility for their poor service and ensure they handle future orders more professionally.
On November 26, 2025, I purchased a jacket through Mango’s online store under order number EUQ130. After waiting days for my order to arrive, I learned on November 29, 2025, that my order had been canceled due to the item being “out of stock.” Canceling a product days after purchase — especially wh...
On September 27, 2025, I placed an order on Mango’s online store for two shirts and one sweater, to be delivered to Zonguldak Ereğli. My order number is erj940, and I paid a total of $214. However, even after 10 days, my order still hasn’t been delivered. During this time, I called Mango customer s...
On November 23, I purchased a jacket from Mango’s online store. After paying for the order, it was left on hold for days without any updates, and then on November 30 it was unilaterally canceled on the grounds that the item was out of stock. My order number is EUAX1S. Canceling an item that appeare...
On October 7th, I purchased a leather jacket from Mango. Initially, the order was created for delivery to an address due to the unavailability of the desired size in-store. They mentioned that the product was shipped from Spain and should arrive within 22 business days. When I contacted the store th...
I placed an order for a jacket on Mango’s website on August 18, 2024, and I still haven’t received it. I have no idea if it’s even been shipped, as there has been no communication or updates from Mango about the status of my order. To make matters worse, I can’t get through to customer service at al...
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