When I went to the Ankara 365 Mall Mango store to exchange a gift I got from the Mango online store for my birthday, it was a disappointing experience. The store manager and staff treated me rudely and harshly when they told me I couldn't exchange items I bought online; I could only change the size. Their actions were really rude and insulting. How is it possible that an item that hasn't been used and that the buyer doesn't like can't be returned or exchanged? I have a strong feeling that this goes against consumer protection laws. I want my complaint about this situation and how the store employees acted to be sent to the right people. Thank you for your support.
When I told them I wanted to exchange the product that my friends sent as a gift from the Mango Online store for a more expensive product at the Ankamall Mango store, I was informed that for online purchases, only size and color exchanges of the same product are allowed. Excuse me, but this is the m...
I purchased a faux-fur, leather-look coat from Mango’s online store for $86. Since the size was too large, I didn’t want to return it—I only wanted to exchange it for the correct size. For this reason, on December 2, 2025 at 17:35, I went to the Mango store at Zorlu Mall. I told the cashier that I ...
I received a gift that was the wrong size, so I asked for an exchange, but unfortunately, my request was denied. I received no help whatsoever, and to add insult to injury, I was sarcastically advised to give away the ₺2,000 item to someone else. The manager at the Mango store in Antalya Terracity d...
Mango had generously gifted me a ₺300 birthday discount code, which I used to make a purchase. Unfortunately, the size didn’t fit, so I contacted customer service to request a new code so I could reorder the item in the correct size. What followed was beyond frustrating. A representative named G***...
I recently visited Mango to exchange a product that was unused, with the tags and receipt still intact. Despite this, the staff refused to process the exchange, claiming the item smelled of perfume. This is absurd, as I have not used the item, and it doesn’t even have a scent of perspiration or any ...
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