I just bought a product from Mango with the number Dj1yuw. But this morning, April 14, 2023, I got a message that my order had been canceled because the thing I wanted was no longer available. After two hours, I saw that the product was again available, so I put in a new order. When I called Mango's customer service to ask about the cancellation, the representative said, "Yes, your original order was canceled, and you have placed a new one." Do you want to talk about anything else?" The representative's carelessness and lack of professionalism were not appropriate. This is not the first time Mango has been so careless. I don't know if they will fill my new order or if they will cancel it again. When I called to find out what was going on, the customer service rep was rude and unhelpful, sending me to other ways to get help instead of answering my questions. I'm very unhappy with Mango's service.
I used the Mango app to buy something on November 19, 2023. The order number is DT3M46. Mango had to cancel one product because there weren't enough items available. I had to wait for my delivery, but they didn't refund the canceled item until December 1, 2023. I finally got my refund for the item t...
On December 9, 2023, I purchased a jacket from Mango with the code DUT6TA. The app indicated that the item was shipped from the warehouse (notification received), but I was not provided with any tracking code. Upon contacting Mango customer support, I was informed that the item was lost during deliv...
On August 17, 2024, I ordered two items from Mango's website, order number E6V8VI. One of the items was delivered, but the other still hasn't arrived—even after more than a month. The delivery was supposed to take up to 22 business days. Just today, I spoke with customer service, and they had no inf...
I placed an order for several items from Mango’s online store. During the checkout process, I wanted to cancel only one item, but the system ended up canceling my entire order. After this cancellation, I had to try purchasing some of the items again, but this time they were out of stock, so I couldn...
On November 30, 2024, I purchased an item from Mango’s online store. Even though the delivery date had passed, the order was not shipped. I received an apology email from Mango, stating the delay and promising that the product would be dispatched soon. However, despite messaging customer service, I ...
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