I purchased an orange nonstick (teflon) cookware set from the Madame Coco official website. At first, I kept the set unused and sealed in its original packaging. However, when I finally started using it a few months later, the inner coating began peeling and deforming almost immediately after each use. This is extremely disappointing and has caused me significant inconvenience.
After noticing the issue, I emailed Madame Coco customer service with detailed photos of the damaged cookware. Their only response was to ask for images again, and despite resending them multiple times over the past two weeks, I haven’t received any clear solution or follow-up. I also visited the Madame Coco store in Muratpaşa, Antalya, but they couldn’t help either.
Since the product should be covered under warranty, I am requesting a one-to-one replacement with a defect-free cookware set. I expect my issue to be resolved as soon as possible, and I hope Madame Coco will take responsibility for the poor quality and lack of support.
On August 24, 2024, I purchased a cookware set from Madame Coco, expecting quality and durability. However, within just a month, the set became completely unusable. I never imagined facing this level of disappointment with a product from Madame Coco, but I’m shocked that such a low-quality item was ...
I recently purchased a pot from Madame Coco, excited to add it to my collection. Unfortunately, after just the second wash, the pot began peeling, and its color faded. I hand-washed it carefully, but the wooden handle lost its color, and the gold details developed a dark discoloration. I originally...
I purchased a 6-person dinnerware set from Madame Coco, ordering two boxes to complete the set. However, one of the plates in one box arrived broken. ...
I received my order today, placed on December 22nd, only to find the package damaged. The set I ordered has missing pieces. Unfortunately, this is a recurring issue every time I order from Madame Coco. The only resolution offered is a refund, yet I'm not interested in returning the product or going ...
Every time I order from Madame Coco’s online store, my items arrive broken. They are carelessly packed in empty boxes with no protective wrapping, making damage inevitable. To this day, not a single order has arrived in good condition! To make things worse, they refuse to replace broken items, forc...
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