Pampers

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36 Complaints
Pampers
Write a Complaint

I Joined a Free Pampers Prima Diaper Offer and Got Charged Without Delivery

Berivan
May 25, 6:27 am
24

I Use Pampers Size 4 But It Leaks Urine and Smells Bad Even Right After Changing

Hande
May 12, 9:32 pm
17

I Bought Pampers Diapers But There’s No Wetness Indicator

Can
May 10, 9:29 pm
18
I Bought Pampers Diapers But There’s No Wetness Indicator
I Bought Pampers Diapers But There’s No Wetness Indicator

I Switched to Pampers Diapers but They Leak Quickly Despite the High Price

Rabia
May 10, 9:07 pm
22
I Switched to Pampers Diapers but They Leak Quickly Despite the High Price
I Switched to Pampers Diapers but They Leak Quickly Despite the High Price
I Switched to Pampers Diapers but They Leak Quickly Despite the High Price
I Switched to Pampers Diapers but They Leak Quickly Despite the High Price

I Switched to Pampers Size 5 Pants and My Baby Has Had a Rash for Over a Month

Tuğçe
May 09, 5:17 pm
20
I Switched to Pampers Size 5 Pants and My Baby Has Had a Rash for Over a Month
I Switched to Pampers Size 5 Pants and My Baby Has Had a Rash for Over a Month
1
Derya is completely dissatisfied with the result

I Bought Pampers Size 5 Diapers and the Second Pack Started Leaking Every Night

Derya
May 09, 8:54 am
22
I Bought Pampers Size 5 Diapers and the Second Pack Started Leaking Every Night
I Bought Pampers Size 5 Diapers and the Second Pack Started Leaking Every Night
I Bought Pampers Size 5 Diapers and the Second Pack Started Leaking Every Night

Pampers 99% Water Baby Wipes Caused Diaper Rash on My 5-Month-Old Daughter

Seray
May 01, 9:28 am
17
Pampers 99% Water Baby Wipes Caused Diaper Rash on My 5-Month-Old Daughter

Pampers Active Baby Size 3 Diapers Have No Wetness Indicator

Syrgela
June 27, 2024 1:12 pm
46
Pampers Active Baby Size 3 Diapers Have No Wetness Indicator

My Pampers Active Baby Diaper Caused Severe Diaper Rash

Halil
June 26, 2024 6:07 pm
12
My Pampers Active Baby Diaper Caused Severe Diaper Rash

Pampers Premium Quality Decreased and Caused Rash

Sena
June 26, 2024 12:13 pm
14
Pampers Premium Quality Decreased and Caused Rash

Pampers Premium Care Diapers Strong Scent Issue

Hilal
June 25, 2024 8:32 pm
10
5
Gizem is very satisfied with the result
Resolved
Gizem
June 07, 2024 7:37 am
70
Gizem Removed the Complaint from Publication
5
Özge is very satisfied with the result
Resolved

Prima 50% Refund Campaign Failure

Özge
April 07, 2024 11:53 pm
64

"Thank you to Ms. Ceyda for her solution-oriented approach."

1
Serdar is completely dissatisfied with the result

Prima Premium Care Diapers Causing Rash

Serdar
March 14, 2024 3:28 am
58
Prima Premium Care Diapers Causing Rash
Prima Premium Care Diapers Causing Rash
Prima Premium Care Diapers Causing Rash
Prima Premium Care Diapers Causing Rash
+2

Prima-Pampers Offered Diapers to Remove My Complaint

Tufan
March 07, 2024 5:00 pm
51
5
Pınar is very satisfied with the result
Resolved

Surprising Poor Quality Of Prima Pampers Premium Care Size 1 Diapers

Pınar
December 12, 2023 4:30 pm
79

"Thank you very much for the quick responses."

5
Leyla is very satisfied with the result
Resolved

Cotton Leakage from Prima Premium Care Diapers

Leyla
November 18, 2023 11:54 pm
56

"I have been using Prima Premium Care since my daughter was 22 months old. I buy the monthly package, and although I haven't had frequent issues, I have occasionally faced some problems. My child is sensitive to even the slightest wetness, so I already have a hard time keeping her comfortable. This month's diapers, however, have been problematic – every time I take one off, the cotton comes off in lumps. I can understand if it happens when the diaper is very full, but it's not normal for it to occur after just one pee. We don't spend this much money for such inconveniences; I request that this be investigated."

Cotton Leakage from Prima Premium Care Diapers
1
Hatice is completely dissatisfied with the result

A Cutter Piece Came Out Of The Prima Premium Care Cloth!

Hatice
August 28, 2023 1:34 pm
60
A Cutter Piece Came Out Of The Prima Premium Care Cloth!
A Cutter Piece Came Out Of The Prima Premium Care Cloth!
5
Enver is very satisfied with the result
Resolved

Prima Pampers Club Turkiye is the Worst

Enver
August 25, 2023 8:41 am
77

""The problem is solved, thank you.""

Fatmanur
March 30, 2023 12:34 am
72
5
Emre is very satisfied with the result
Resolved

Prima Leaking Baby Diaper

Emre
March 24, 2023 7:33 pm
76

"Prima brand resolved our grievance. Thank you."

Frequently Asked Questions (FAQ)

Why did Prima Club decline my coupon?
  • Prima Club is a customer loyalty program that rewards customers who buy Prima items. Members can accumulate points via purchases and use them for discounts and other benefits.
  • If Prima Club has rejected your coupon, there are a few steps you can take to resolve the problem:
  • To check the validity of a coupon, you can verify its expiration date. You can find the information you're looking for either on the coupon itself or on the Prima Club website.
  • Please make sure to follow the terms and conditions of the coupon. Use it correctly and comply with any specific requirements that come with it. Certain coupons may come with limitations, such as specific items that can be purchased or minimum spending requirements.
  • If you have checked that the coupon is valid and being used correctly but are still having problems, contact Prima Club's customer support for help.


  • When you contact customer support, please provide the following details:
  • - Name
  • - Contact Info
  • - The order number for the purchase in question.
  • - The coupon code you tried to use.
  • - The customer support team at Prima Club might ask for proof of purchase, like a receipt or order confirmation number, in order to look into the issue more thoroughly.


  • If you provide all the necessary information to Prima Club's customer support, they will be able to review the situation and figure out why the coupon was not accepted. If it is determined that the coupon should have been accepted, it is likely that they will be able to honor it for you.
What causes Prima diapers to leak?
  • Prima diapers are designed to ensure your baby stays dry and comfortable, but on occasion, they may experience leaks. Below are some of the most common reasons behind Prima diapers leaking:
  • - Incorrect Size: If the diaper is too small, it might not provide a snug fit around your baby's waist and legs, resulting in leaks. Conversely, if the diaper is too big, it may fail to absorb sufficient urine and stool, also leading to leaks.
  • - Improper Application: It is essential to put the diaper on correctly, ensuring it fits snugly, and the tabs are securely fastened.
  • - Infrequent Changes: Regular diaper changes are crucial, typically every 2-3 hours or more often if your baby has frequent wet or messy diapers. Failing to change the diaper frequently enough can cause leaks.
  • - Insufficient Absorbency: If the diaper lacks proper absorbency, it may not be able to contain all of your baby's urine and stool, resulting in leaks.
  • - Defective Diaper: Though rare, diapers can occasionally have defects that lead to leaks. If you suspect a defect, it's advisable to contact the manufacturer.
What happens if I get a faulty Prima diaper?
  • If you have received a Prima diaper that is faulty in any way, you should get in touch with Prima's customer care as soon as possible. They will most likely inquire about the nature of the problem and may require that you send the faulty diaper back to them for investigation. They might provide a refund or a replacement for the item, depending on the circumstances.
How can I get in touch with Prima Care?
  • Prima offers toll-free customer assistance at (800) 726-7377. Visit their website and submit a contact form so the contact person may answer your Prima product queries.

About Prima

Prima is a leading European manufacturer and distributor of diapers, baby wipes, and other personal care products. The company was founded in 1973 in Barcelona, Spain, and has since grown to become one of the largest diaper manufacturers in the world.

The Prima range is designed to provide premium diapering solutions for infants and young children. These diapers are crafted with a focus on performance, comfort, and absorbency, aiming to keep babies dry and comfortable throughout their daily activities.

Prima Pampers is a global brand that operates in numerous countries worldwide. The brand is widely available in various regions, including North America, Europe, Asia, Africa, and South America. It has a significant presence in countries such as the United States, Canada, the United Kingdom, Germany, France, China, India, Brazil, Australia, and many others.