I received my order today, placed on December 22nd, only to find the package damaged. The set I ordered has missing pieces. Unfortunately, this is a recurring issue every time I order from Madame Coco. The only resolution offered is a refund, yet I'm not interested in returning the product or going through the hassle of reordering. The item still appears in stock, and I want to exchange it at a nearby store. This problem is not mine; it's entirely related to the company and the delivery process. I request prompt attention to this matter.
(For reference, product details and damages are indicated in the attached image. The salad set's box is damaged, torn at the top, and items are missing - a bowl and spoon & fork are absent.)
Every time I order from Madame Coco’s online store, my items arrive broken. They are carelessly packed in empty boxes with no protective wrapping, making damage inevitable. To this day, not a single order has arrived in good condition! To make things worse, they refuse to replace broken items, forc...
I purchased a 6-person dinnerware set from Madame Coco, ordering two boxes to complete the set. However, one of the plates in one box arrived broken. ...
I ordered a 12-person dinner set from Madame Coco, but the plates arrived broken. To make matters worse, the packaging was filthy, with holes, friction marks, and even bird droppings on it. This is unacceptable for a brand that should prioritize quality and hygiene. I expect Madame Coco to take res...
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