I can't even begin to describe the emotional roller coaster that was my most recent pants order from LightInTheBox. First of all, fifteen days have passed since I placed the order, and you still have no idea what happened. Delays occurred during the customs process. I was hoping for a more promising beginning. They assured me that they would clear customs quickly once I contacted customer service. To my surprise, when the package finally arrived, the shirt I had ordered was missing. The issue of size follows. I used US measurements as a reference and acquired pants in XL, however they were a size too small. Is this for real? In fact, it's only getting worse! What did customer service have to say about this? So, they said I could return the items, but there's a catch: they won't cover the shipping costs. Wow, LightInTheBox, that is completely incorrect. Although a future order discount was also promised, it is safe to say that it will not be sufficient to make up for the entire ordeal. Their return policy has let me down in the end. It hasn't been easy, so I'm hoping they step up their game now.
I first saw the website a few months ago and was hesitant to order anything from them because I had never heard of them before. However, when I saw the website again a few weeks later, I decided to give them a try. I placed an order for a few items and was excited to receive them. A few days later,...
On March 10th, I made a purchase for a dress from LightInTheBox to wear to my cousin's wedding on March 25th. I saw on their website that the delivery date was set for March 14th, so I assumed I had ample time before the wedding. Nevertheless, on March 13th, LightInTheBox reached out to me to expres...
I purchased a product from LightInTheBox around December and completed the payment. However, the package got stuck at customs in a nearby city. I received a notice stating that I needed to go to customs within seven days to pay the postal and customs fees for shipment number 141, which was subject t...
I purchased a dress from LightInTheBox to wear for my wedding anniversary. I was thrilled to receive the dress after seeing how stunning it looked in the photos. Unfortunately, upon receiving the dress, I was quite disappointed to find that it did not match the dress depicted in the photos. The fabr...
I placed an order on Lightinthebox.com, and the app shows that my item should be delivered this month. However, the shipping company claims my package has been returned, and I haven't received a refund. I have no idea where my product is, and despite providing my phone number, no one has contacted m...
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