I accidentally wore the dress I ordered from LightInTheBox once, but I realized it's not the right style for me. How can I still return it?

Xolvie
Xolvie Resolution Specialist March 03, 2024 1:46 pm

Returning a dress that has been worn, even accidentally, can be difficult due to retailers' stringent policies.

• LightInTheBox, like many others, enforces such policies to ensure hygiene and quality control. Worn clothing is frequently considered unsuitable for resale as new due to potential contact with skin, sweat, or other bodily fluids, which could jeopardize hygiene standards and product quality.

• You can still contact LightInTheBox. While it is uncertain, they may consider providing a partial refund or an exchange in exceptional circumstances.

• Alternatively, consider reselling platforms such as Poshmark or Depop. Be honest about the item's condition, mentioning that it was worn once, and adjust the price appropriately. This could help you recoup some of your expenses.

• If returning or reselling isn't an option, consider donating the dress to a local charity or organization that accepts gently used clothing. While you may not receive a monetary refund, your donation may benefit someone in need and result in a positive outcome, despite the initial error.


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