On October 7th, I made a purchase and waited for about 15 minutes at the checkout counter. The transaction took an unusually long time to complete. When I got home, I realized the security tag was still attached to the item, so I had to return to the store for a 40-kilometer round trip. I also made the decision to return the item because I was dissatisfied with it. That's when the Sales Manager, B*** A****, informed me that they didn't have a return policy and advised me to contact the Arbitration Committee. Before returning to the store, I attempted to call the phone number listed on Google, but the numbers were incorrect, and the phone number on the receipt stated that they do not operate on weekends. It was a horrible customer service experience. When I mentioned that they had not informed me of their return policies during the purchase, the sales manager responded, "We don't have to mention it; nobody does." Inside the store, he showed me a return policy notice in tiny print. Is it reasonable to expect me to read and comprehend it? How would I decipher something written in Turkish if I were a foreign customer?
One of my students' parents bought me a gift from Pandora on June 2nd, which I received on June 14th. Due to the intervening holiday, I couldn't go for an exchange immediately. On June 21st, I visited your Ankara Armada branch (the product was still in its original, unopened box). The sales associat...
On April 16, I purchased an Xbox gamepad from Amazon Turkey. Before buying, I contacted Amazon customer service to ask if I could return the product if it didn’t meet my expectations. They assured me that I could return the item within a month, even if the package was opened. I had previously return...
I bought something quickly at Zara Izmir Optimum without trying it on first, and then I lost the receipt. I went to the Zara Bornova store and told them I wanted to exchange it within the legal time limit. They told me to get a new receipt from customer service. Even though I gave Zara customer serv...
On September 27, 2025, I purchased a pair of pants from an H&M store in Istanbul for $43. I have never worn the item, and the tag is still attached. However, when I tried to return it today, the store staff said they couldn’t help me because I didn’t have the receipt. My bank payment slip clearly sh...
On April 1, I purchased a washing machine from the Ankara Antares Bosch store. Given that my old machine was malfunctioning and I was going on vacation, I asked for installation the next day, noting, "If not possible, I'll need to buy another machine, but I prefer Bosch." They contacted the store's ...
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