I Cannot Withdraw My $15 Earnings From Yandex Go

I am a taxi driver in Istanbul and have been using the Yandex Go app for a long time. The current system has been active for approximately two months, and drivers have experienced withdrawal problems throughout that period. The issue has still not been permanently resolved, and we are repeatedly given excuses such as system updates or infrastructure maintenance.

I currently have approximately $15 in accumulated earnings in my account, but I have been completely unable to withdraw the money for about four days. I have also been unable to sign in to the app for one week. Despite this, I am told, “We sent your money; contact your bank.” No payment has reached my bank account, so contacting the bank will not resolve anything. If the money had actually been transferred, it would appear in my account.

I have called customer service at least 50 times about this problem. Every time, I receive the same scripted responses without a concrete solution or clear explanation. I cannot access the app, and I cannot receive the money I earned through my work.

I am requesting an urgent resolution, the full payment of the $15 balance to my bank account, and a permanent fix for both the withdrawal and app login problems.