My Yandex Go Fare Was More Than Double the App Estimate

I wanted to use the Yandex Go app in Istanbul, but I discovered a serious difference between the fare displayed in the app and the amount I would be expected to pay. For a trip estimated at approximately $8, I learned that I would be charged $17. In my opinion, this difference of more than twice the displayed fare is misleading and unfair to users.

I reported the issue to Yandex Go through the app, but I was simply told that the displayed amount was only an estimate and that this was normal. The response did not take my concern seriously and made me feel as though my complaint was being mocked. I cannot accept such a large difference between the fare shown in the app and the amount requested being treated as ordinary.

I am requesting that Yandex Go make its pricing policy transparent and easy to understand. The company should take the necessary steps to prevent such extreme differences between estimated and actual fares and ensure that users are not unfairly charged. I also want my complaint reviewed again and expect a clearer, more satisfactory response.