My Yandex Go Ride Was Marked Complete Without Picking Me Up

Around noon on July 31, 2026, I requested a taxi through the Yandex Go app to travel from the Marmaray Bostancı station on Istanbul’s Asian side to İçerenköy in Ataşehir. I tried every station exit to find the driver shown in the app, but I could not locate the vehicle. The driver and I never met, and I never entered the taxi.

Despite this, the trip was marked as completed through the app, and approximately $3 was charged to my card. I do not accept being charged for a ride when I never entered the vehicle or even saw the driver. I also tried calling customer service for approximately one hour but could not reach anyone or receive any assistance.

I am requesting a full refund of the $3 charge. I also expect Yandex Go to investigate why the trip was marked as completed without picking me up and why its customer service was unreachable.