On October 8, 2025, I ordered the Lancôme Advent Calendar 2025 product from Lancôme Türkiye with the order number LNC1000604048. On October 10, 2025, due to a price change, I decided to cancel my purchase and contacted customer service. I was informed that the product had already been shipped, and I needed to accept the delivery, check whether the order details were included inside, and then return it to Yurtiçi Kargo. I followed these instructions and completed the return process.
On October 13, 2025, I received confirmation from both the shipping company and Lancôme customer service that the returned product had been received. Nevertheless, I contacted customer service several more times afterward. Each time, I was told that the product had arrived at the warehouse, but I needed to wait 1–10 business days for the refund to be processed.
On October 27, 2025, the 10th business day, I called again, only to be told that they still needed to verify whether the product was in the warehouse and that this process could not be completed that day. I was even told that the product might still be in transit, although I had already confirmed the delivery with the courier service.
I am requesting that my refund be issued immediately without any further delay.
On October 13, 2025, I purchased the Advent Calendar 2025 product through Lancôme’s official website. The product was delivered to me in damaged condition. From the moment I received it, I contacted customer service and sent emails requesting a replacement. At first, I was informed that a replaceme...
On October 16, 2025, I placed my first order directly through Lancôme’s official website (Order No: LNC1000606670), which was delivered to me by Yurtiçi Kargo. However, the shipping box arrived crushed, wrinkled, and partially open. When I checked inside, I saw that the products had simply been wrap...
I placed an order with Lancome (Order No: LNC1000543576), but due to a shipping issue, I was told that a full refund would be processed. That was over a month ago, and I’m still waiting. Despite being repeatedly assured that “the refund will be processed today or tomorrow,” nothing has happened. I’...
I ordered a serum from La Roche Posay's Trendyol store on December 24, 2024. Although the product was shipped, it remained stuck in transit for an extended period, and no updates were provided during this time. After 15 days (January 6, 2025), Trendyol reviewed the issue, rearranged the order, and t...
On December 10, 2025, at around 10:00 p.m., we placed an order through Yemeksepeti Market Bornova for approximately $10. In the app, our order appeared as “on the way” and “out for delivery,” so we waited at home for a long time. However, hours passed and the order never arrived, nor were we given a...
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